CompTIA’s A+ Certification is the industry standard for validating the foundational skills needed by support technicians in today's digital world. A technical support professional does much more than fix a PC, they now have to understand how applications work across systems and be capable of solving
DurationCompTIA’s A+ Certification is the industry standard for validating the foundational skills needed by support technicians in today's digital world. A technical support professional does much more than fix a PC, they now have to understand how applications work across systems and be capable of solving problems that help to keep the business running smoothly.
The CompTIA A+ Certification has recently been updated to reflect the growing focus on topics such cybersecurity, Prvacy, IoT, Scripting, Virtualisation and Cloud. This globally recognised vendor-neutral certification requires that you pass two exams: CompTIA A+ Core 1 Exam 220-1001 and Core 2 Exam 220-1002.
Target Audience
Entry-level IT Professionals in a technical support role
Objectives
After completing this course you should be able to:
Support basic IT infrastructure, including endpoint management, advanced device connectivity troubleshooting, and basic networking
Configure and support PC, mobile and IoT device hardware, including components, connectors and peripherals
Implement basic data backup and recovery methods and apply data storage and management best practices
Demonstrate baseline security skills for IT support professionals, including detecting and removing malware, addressing privacy concerns, physical security and device hardening
Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and the use of scripting in IT support
Prerequisites
Attendees should meet the following prerequisites:
Recognize the main components of a PC and different data media such as USB drives and DVD.
Start the computer and navigate the desktop.
Use Windows Explorer to create directories and subdirectories and manage files.
Use a web browser such as Internet Explorer to view websites.
With classroom and online web based technical IT training, TD SYNNEX helps organisations skill up to get more from their investments in hardware and software technology to create better business outcomes.
TD SYNNEX is the world’s leading global IT solutions provider of services, software and hardware. One component of this is a broad portfolio of flexible learning and certification courses.
Delivered by instructors who have technical expertise and actual hands-on experience, TD SYNNEX helps students transform technology into innovative business solutions for the real world.
As the preferred choice for serious IT professionals, here’s why students come back time and again:
Customize a training roadmap to fit your needs -Choose private onsite training and TD SYNNEX can customize the curriculum and classes based on your needs and skills. TD SYNNEX’s self-paced courses allows students to work at their own speed around their workload and commitments.
Study from the comfort of your own home or office - Access courses and interact with instructors as if you were sitting in the classroom.
Learn from official courseware and be the first to get access to new courses – TD SYNNEX is authorized by many of the IT vendors most relevant in the data centre, cloud and third platform space to provide officially recognised training and certification to the highest standard.
With a vast network of expert trainers and training centres around the world, TD SYNNEX is a safe place to develop your skills and accelerate your success. To address your training needs in your preferred environment, please contact us.
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