CompTIA A+ (Accelerated) (G004)

CompTIA’s A+ Certification is the industry standard for validating the foundational skills needed by support technicians in today's digital world. A technical support professional does much more than fix a PC, they now have to understand how applications work across systems and be capable of solving problems that help to keep the business running smoothly.

The CompTIA A+ Certification has recently been updated to reflect the growing focus on topics such cybersecurity, Prvacy, IoT, Scripting, Virtualisation and Cloud. This globally recognised vendor-neutral certification requires that you pass two exams: CompTIA A+ Core 1 Exam 220-1001 and Core 2 Exam 220-1002.

Target Audience

Entry-level IT Professionals in a technical support role

Objectives

After completing this course you should be able to:

• Support basic IT infrastructure, including endpoint management, advanced device connectivity troubleshooting, and basic networking

• Configure and support PC, mobile and IoT device hardware, including components, connectors and peripherals

• Implement basic data backup and recovery methods and apply data storage and management best practices

• Demonstrate baseline security skills for IT support professionals, including detecting and removing malware, addressing privacy concerns, physical security and device hardening

• Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software

• Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and the use of scripting in IT support

Prerequisites

Attendees should meet the following prerequisites:

• Recognize the main components of a PC and different data media such as USB drives and DVD.

• Start the computer and navigate the desktop.

• Use Windows Explorer to create directories and subdirectories and manage files.

• Use a web browser such as Internet Explorer to view websites.