CompTIA A+

CompTIA’s A+ Certification is the industry standard for validating the foundational skills needed by support technicians in today’s digital world. A technical support professional does much more than fix a PC, they now have to understand how applications work across systems and be capable of solving problems that help to keep the business running smoothly.

The CompTIA A+ Certification has recently been updated to reflect the growing focus on topics such cybersecurity, Prvacy, IoT, Scripting, Virtualisation and Cloud.

This globally recognised vendor-neutral certification requires that you pass two exams: CompTIA A+ Core 1 Exam 220-1001 and Core 2 Exam 220-1002.

After completing this course you should be able to:

• Support basic IT infrastructure, including endpoint management, advanced device connectivity troubleshooting, and basic networking
• Configure and support PC, mobile and IoT device hardware, including components, connectors and peripherals
• Implement basic data backup and recovery methods and apply data storage and management best practices
• Demonstrate baseline security skills for IT support professionals, including detecting and removing malware, addressing privacy concerns, physical security and device hardening
• Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
• Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and the use of scripting in IT support

Outline:

• CompTIA A+
• Supporting Operating Systems
• Identify Common Operating Systems
• Troubleshooting Methodology
• Use Windows Features and Tools
• Manage Files in Windows
• Manage Disks in Windows
• Manage Devices in Windows
• Installing and Configuring PC Components
• Use Appropriate Safety Procedures
• PC Components
• Common Connection Interfaces
• Install Peripheral Devices
• Installing, Configuring and Troubleshooting Display and Multimedia Devices
• Install and Configure Display Devices
• Troubleshoot Display Devices
• Install and Configure Multimedia Devices
• Installing, Configuring and Troubleshooting Storage Devices
• Install System Memory
• Install and Configure Mass Storage Devices
• Install and Configure Removable Storage
• Configure RAID
• Troubleshoot Storage Devices
• Installing, Configuring and Troubleshooting Internal System Components
• Install and Upgrade CPUs
• Configure and Update BIOS/UEFI
• Install Power Supplies
• Troubleshoot Internal System Components
• Configure a Custom PC
• Installing, Configuring and Maintaining Operating Systems
• Configure and Use Linux
• Configure and Use macOS
• Install and Upgrade Operating Systems
• Maintain OSs
• Maintaining and Troubleshooting Microsoft Windows
• Install and Manage Windows Applications
• Manage Windows Performance
• Troubleshoot Windows
• Network Infrastructure Concepts
• Wired Networks
• Network Hardware Devices
• Wireless Networks
• Internet Connection Types
• Network Configuration Concepts
• Network Services
• Configuring and Troubleshooting Networks
• Configure Network Connection Settings
• Install and Configure SOHO Networks
• Configure SOHO Network Security
• Configure Remote Access
• Troubleshoot Network Connections
• Install and configure IoT Devices
• Managing Users, Workstations and Shared Resources
• Manage Users
• Configure Shared Resources
• Configure Active Directory Accounts and Policies
• Implementing Client Virtualization and Cloud Computing
• Configure Client-Side Virtualization
• Cloud Computing Concepts
• Security Concepts
• Logical Security Concepts
• Threat and Vulnerabilities
• Physical Security Measures
• Securing Workstations and Data
• Implement Security Best Practices
• Implement Data Protection Policies
• Protect Data During Incident Response
• Troubleshooting Workstation Security Issues
• Detect, Remove and Prevent Malware
• Troubleshoot Common Workstation Security Issues
• Supporting and Troubleshooting Laptops
• Use Laptop Features
• Install and Configure Laptop Hardware
• Troubleshoot Common Laptop Issues
• Supporting and Troubleshooting Mobile Devices
• Mobile Device Types
• Connect and Configure Mobile Device Accessories
• Configure Mobile Device Network Connectivity
• Support Mobile Apps
• Secure Mobile Devices
• Troubleshoot Mobile Device Issues
• Installing, Configuring and Troubleshooting Print Devices
• Maintain Laser Printers
• Maintain Inkjet Printers
• Maintain Impact, Thermak and 3D Printers
• Install and Configure Printers
• Troubleshoot Print Device Issues
• Install and Configure Imaging Devices
• Implementing Operational Procedures
• Environmental Impacts and Controls
• Create and Maintain Documentation
• Use Basic Change Management Best Practices
• Implement Disaster Prevention and Recovery Methods
• Basic Scripting Concepts
• Professionalism and Communication