Conduct Standard for Banks

Conduct Standard for Banks Courses are Offered by Growth in Motion.

The following topics are covered in this course:

Introduction to each of the following sections:

• Definitions

• Application and general obligations

• Culture and governance

• Design, suitability and performance requirements for financial products and financial services

• Additional requirements in respect of retail financial customers

• Advertising

• Disclosures

• Complaints

• Refusal, withdrawal or closure of financial products or financial services by the bank

At the end of this course, the learner will have a comprehensive understanding of the following:

• The Banking Conduct Standard – What is its purpose?

• What problems will be solved with the Banking Conduct Standard?

• Administering of the Banking Conduct Standard.

• Who will be regulated?

• The Banking Conduct Standard as it applies to customers.

• The expected impact of the Banking Conduct Standard on the sector.

• How will this standard incorporate the six TCF outcomes?

• The defined outcomes in alignment with the six TCF outcomes.

• The monitoring of compliance?

• The balance between principles-based and rules-based requirements to ensure fair customer outcomes.

• Unfair treatment of customers.

• The complaints process.