Confidence and Assertiveness

This one day Confidence and Assertiveness course will provide each learner with the knowledge and skills to understand themselves and others and to learn more about who they are.  In doing so they can develop and adapt effective skills to help them manage their performance both personally and professionally in a range of different situations.

By The End Of This Confidence And Assertiveness Course, You Will Learn:

• How to "Assert" yourself in a range of different situations

• How to maximise your Communication Skills for maximum benefit in a range of situations

• How to unlock a greater percentage of your potential in order to get more out of life and work

• How to become more personally effective in business and in life

• How to project a confident demeanour to others on a variety of occasions

Confidence And Assertiveness Course Outline

This comprehensive programme is designed to unlock the potential in delegates on a personal and professional basis. The course allows delegates to develop strategies for “being all they can be”, both inside and outside the working environment.

Delegates will come to recognise their own “behavioural styles” and the behavioural styles of others and in so doing, gain an insight into how they may influence, connect and have a positive impact on relationships and situations, both in and out of work.

Confidence And Assertiveness Course Content

Introduction To The Field Of "Assertiveness"

• Defining what the term "Assertiveness" means.

• Understanding the key skills in behaving "Assertively?".

• Understanding the benefits in behaving "Assertively" - Why bother?

• Identifying "real life" assertive people - how do the act/behave?

• Understanding why some people are  assertive and some are not.

• Key "tips" for becoming more Assertive?

• Using Assertiveness Skills in a range of situations.

Communicating Assertively

• Understanding what the term "Communication Assertively" actually means.

• Understanding the key elements & skills to Communication?

• Understanding what "Rapport" means and how rapport building can increase an individual's level of assertion.

• Understanding the main barriers to Communication (what hinders it?)

• How 'questioning' and 'listening' enhances the impact of Assertiveness

Developing "Self Esteem" & Becoming "Personally Effective"

• Understanding what the term "Self Esteem" means to people and how this helps/hinders people in life and business?

• Understanding what the term being "Personally Effective" means to people and how this helps/hinders people in life and business?

• Understanding why people are the way they are - Nature/Nurture?

• Understanding what is meant by "Unlocking Potential".

• Understanding what helps or hinders someone's ability to realise their potential.

• Understanding "Self Talk" and the part it plays in unlocking people's potential.

• Understanding the "Practicalities" of unlocking people's potential.

• Understanding how to maximise personal impact & influence over others.

• Understanding how to establish "Personal Credibility" in the eyes of others.

Projecting a Professional Image

• Maximising our "personal impact".

• Understanding how to "look and sound confident".

• Understanding the "power of appearance".

• Understanding how to make powerful "first impressions".