On this one day course, delegates will explore the causes of conflict within the surgical workplace and learn about different strategies to address this. This will include how to have difficult conversations, the art of negotiation and how to approach a challenging situation. This date is specifica
DurationOverview
On this one day course, delegates will explore the causes of conflict within the surgical workplace and learn about different strategies to address this. This will include how to have difficult conversations, the art of negotiation and how to approach a challenging situation. This date is specifically aimed at Consultants & SAS Grades.
Target Audience
This course is suitable for Consultants & SAS grades
Learning Style
Presentations and interactive group work.
Aims & Objectives
The course aims to provide members of the surgical team with an understanding of the causes and impact of conflict in the workplace. It will give them skills to address and diffuse challenging situations and help foster closer working relationships leading to more productive teamwork.
To enable delegates to support multi-disciplinary working as outlined in CiP 5 (Managing multi-disciplinary working) of the surgical curriculum, and provide evidence and support for the GMC General Professional Capabilities, which will help with revalidation.
Learning Outcomes
After completing this course, delegates will be able to:
Cite the effects of conflict in the healthcare workplace.;
Identify why conflict occurs;
Identify systems that promote conflict;
Offer or demonstrate a range of skills and approaches to resolve conflict;
Develop a listening skills’ framework.
About Us
The Royal College of Surgeons of Edinburgh was founded in 1505 by Royal Charter granted from King James IV. From the discoveries of Simpson and Lister to modern day pioneers of medicine and dentistry who are developing simulation, VR, and robotics, the College has been a seat of learning and advancement for over 515 years.
It is the oldest Surgical College in the world with just under 32,000 members in 100 countries, almost half of whom are overseas, touching every stage of the career path from medical student to consultant.
We are a family of Surgeons, Dental Surgeons and members of the Surgical and Dental teams who put Patient Safety at the heart of everything they do. Our high quality education and examinations ensure that standards are upheld across all specialities and in all countries.
With our interest in professional standards, the College’s primary role – and the main concern of our Fellows and Members – is to ensure the safety of our patients and provide them with the best possible care.
We do this by championing the highest standards of surgical and dental practice; through our provision of courses and educational programmes, training, examinations, and Continuous Professional Development; our liaison with external medical bodies; and by influencing healthcare policy across the UK.
We also support our professional family with a host of resources from our membership App, Library Services, Podcasts, Webinars, and our magazine, Surgeons News, to keep them up to date on the latest techniques, news, data, and insights in their field.
College headquarters are in Edinburgh in our home at Surgeons Hall, the world famous category A listed building designed by William Henry Playfair in 1832. Our main Campus hosts a dedicated skills laboratory, the Surgeons' Hall Museums, College Library, function and meeting facilities, a 129 bedroom hotel, Ten Hill Place, and office space for over 210 staff.
We also maintain a second site in Birmingham’s prestigious Colmore Row and a third International Office in Kuala Lumpur, Malaysia, to meet the needs of our growing international membership.
We are proud of our 6 Faculties; The Faculty of Dental Surgery, The Faculty of Surgical Trainers, The Faculty of Dental Trainers, The Faculty of Perioperative Care, The Faculty of Pre-Hospital Care and The Faculty of Remote, Rural and Humanitarian Healthcare.
This allows us to drive for development and advancement in key areas across the healthcare spectrum, with aid from key experts within each specialty.
Firstly we must appreciate that conflict in the workplace is inevitable. Nevertheless, this isn’t a bad thing. In fact, it is simply part of day-to-day working life
This Conflict Management training is essential as work related violence is a growing concern in most client facing roles. Workplace violence is defined as any incident where a person is abused, threatened or assaulted in circumstances related to their work.
Conflict is natural within the workplace and a predictable part of working with others. Yet unresolved conflict negatively affects morale, motivation, communication, attitudes and productivity. Handled appropriately your conflict can lead to positive, cooperative situations.
This course is for anyone who wants to develop their knowledge and skills to manage conflict properly, helping you gain a better understanding of how conflict can arise and the skills needed to overcome these challenges within the working environment.
No one likes to have to have a difficult conversation either in their work or personal lives, but unfortunately it’s a reality of life. Managers often have to deliver difficult news about changes in the organisation and yet still have to keep their team motivated and productive, or simply have to...
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