Conflict In The Workplace And Change Management: HR’s Role

The diversity of people’s interests, work styles, and expectations inevitably leads to some level of conflict in the workplace. Human resources managers have the responsibility of ensuring that things are kept under control.

In order to prevent conflicts from escalating, it is necessary to identify the factors that contribute to them. The first step is to learn the difference between interpersonal and organisational conflicts, the two most typical forms seen in the workplace.

“Conflict Management and Organisational Change” This training is intended to help individuals and groups recognise and work through their differences to achieve peace. The workplace is where this advice is most applicable, although the concepts apply wherever.

When it comes to resolving the inevitable conflicts that arise in any business process, business teams and executives are armed with a wide range of abilities and techniques.

At the end of this ‘Conflict in the Workplace and Change Management: HR’s Role’ course , you will be able to :

• Understand the main sources of conflict

• Analyse and understand the nature of conflicts

• Describing appropriate techniques to manage conflict

• Implementing skills and strategies to manage and resolve conflict

• Develop the confidence to tackle conflict effectively

• Developing the attributes of a good conflict leader

• Handling customer complaints