Negotiating and handling conflict are essential skills in business today. Using the Thomas-Kilmann Conflict Mode Instrument (TKI) personality tool will help you and your teams become more effective. They will learn how to handle conflict both now and in the future.
DurationThomas Kilmann Conflict Instrument
Negotiating and handling conflict are essential skills in business today. Using the Thomas-Kilmann Conflict Mode Instrument (TKI) personality tool will help you and your teams become more effective. They will learn how to handle conflict both now and in the future.
Understanding our conflict modes strengthens team work for your whole business. TKI helps trainers and facilitators understand conflict styles. Customer service teams will improve their skills in handling customers in difficult situations, enabling complaints and disagreements to be settled smoothly and successfully.
Why use the Thomas Kilmann Conflict Instrument (TKI)?
Our Senior Consultant Paul Beesley, has been a qualified TKI practitioner for 10 years. Using his skills and experience, Paul helps -
People to understand their conflict handling styles and those of others.
People to understand their preference for handling conflict and how the options for handling conflict can be increased.
Business leaders to develop their interpersonal skills and leadership capabilities to negotiate and influence others to achieve their goals.
Customer service teams to handle difficult relationships with customers to increase sales and enhance business opportunities.
Trainers and facilitators to understand more about their own behaviours and group dynamics to increase their overall effectiveness.
About Us
At Beyond Theory we believe that work is a force for good.
We know that good work provides:
People with an income.
A place where people can feel safe, make friends and build relationships.
People with a sense of purpose.
When people feel good they are more productive and deliver great service.
Therefore equipping managers with the leadership skills they need to engage with their teams is essential. We also know that giving employees the skills and knowledge they need to deliver the best customer experience is critical too, whatever their role in your customers’ journey. Our training and coaching makes this happen.
Our message is simple – "Look after your people and they’ll take care of your business".
How we do what we do
Before we start working with you we like to get to know you first. We like you to get to know us too. We work with you as your partner rather than a supplier. That's how we believe successful relationships grow and flourish.
We always like to visit your company so we can experience first-hand the challenges you face. If we cannot visit in person, then we'll arrange an online meeting.
After listening to understand the help you need, we will then provide you with our recommended options. These will be designed to match your business objectives, reflect your company culture and fit your budget.
Once your training or coaching programme is underway, we then keep in touch to make sure our training and coaching is delivering what is needed. This means we have frequent contact via telephone, video conference and/or face-to-face meetings with yourself and/or other key stakeholders. We will look to exceed your expectations.
Our coaches are equipped with multiple tools and methodologies to comprehensibly support your development needs. Moreover we promise to be direct and fun.
It’s not possible for everyone to agree all the time. It’s important to learn how to manage disagreements so that they do not harm relationships. By learning skills to manage conflict, you can approach disagreements with confidence to enable you to manage your relationships.
Dealing with difficult people or situations can be the most challenging aspect owners and managers need to handle. Often these are put in the ‘too hard to do pile’ and managers may put off the conversations they know they need to have.
Conflict management training explains a range of tried and tested techniques that help staff manage conflict in the workplace.
This one day course has a mixture of theory and practical exercises designed to help you create more effective outcomes.
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