To enable participants to develop their knowledge and understanding to conflict resolution
DurationAims
To enable participants to develop their knowledge and understanding to conflict resolution
Objectives
At the end of the course participants will be able to:
• Demonstrate skills and improved confidence to resolve conflict.
• Understand their own part in the creation and/or maintenance of conflict and how to communicate differently to resolve dispute.
• Recognise their behaviour and identify how they may unwittingly be contributing to conflict.
• Understand how conflict arises and develop strategies and skills for resolving it.
• Understand key factors that help or hinder resolution
About us
The county council exists to serve everyone who lives or works in Lancashire, helping people to be healthy, happy and enjoy a good quality of life. We're also here to protect the most vulnerable members of our communities who need some extra support.
Some of our services are very visible to everyone in the county, but there are many others you may only know about if you come into direct contact with them.
From attracting companies here to create new jobs and working with hundreds of schools to deliver a good education, to arranging help at home for people who are unable to get by on their own, in different ways we touch on the lives of everyone in the county.
If you need our help
We provide care services to older people; we help people with disabilities to be active, learn and be independent; and we find adoptive parents and foster carers for children in our care.
To help you achieve your ambitions
We work with others to attract employers to the county and create new jobs; we can help you learn new skills; and we offer a range of advice and support to people starting up their own business.
To help you look after your health
We arrange a number of services to help you improve your health and work with the NHS to make sure you get a good service when you're not well; we also help deal with and prevent difficult situations like outbreaks of infectious diseases.
When you need to keep moving
We invest in public and sustainable transport, build and maintain roads and bridges, and service public rights of way.
At important times in your life
We register births and deaths, play a part in marriages and welcome new residents through British citizenship ceremonies.
When you want to learn, develop and enjoy
We run libraries, museums and heritage sites, maintain countryside parks and work with schools to help children achieve their potential.
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