To learn and discuss strategies for dealing with conflict, including dealing with aggressive, confrontational patients/clients.
DurationAims and Objectives
To learn and discuss strategies for dealing with conflict, including dealing with aggressive, confrontational patients/clients.
To have an understanding of why patients/clients get annoyed
To recognize signs of potential conflict
To be aware of your own reactions to conflict
To gain an understanding of practical ways to stay safe
Course Contents
Defining Conflict
Defining Resolution
Health and Safety Executive (HSE) Guide
Looking at different personality types
Why do patients/clients get annoyed?
Warning signs of potential conflict, what to look out for
Physical Abuse
Verbal Abuse
Communication barriers
Strategies for dealing with conflict
Practical tips to stay safe
Conflict with colleagues and how to manage it
The Silent Treatment
Who should attend?
Receptionists
Administrators
About AB Health Group
Annie Barr MBE was awarded the MBE in 2018 for her services in healthcare export. After a 35 year career in the NHS and frustrated by the lack of access to high quality education and professional development, Annie established her healthcare training and consultancy services. Her aim was to improve the confidence and competence of the healthcare workforce and consequently patient care.
Since then the company has gone from strength to strength, and Annie Barr is now a leading provider of accredited healthcare training and consultancy in the UK and overseas.
Our engaging, face-to-face courses are both practical and theoretical, equipping you or your workforce with the skills, knowledge and competence needed to provide compassionate and high quality care.
In 2019 following a period of growth and change we rebranded as ab health group. This was to reflect the new company ab health & wellbeing specialising in B12, and the work that we are doing Internationally.
Our comprehensive consultancy services provide strategic support to healthcare organisations looking to strengthen the quality of their healthcare delivery and patient care.
We can now provide a vast array of training to suit the needs of Primary Care and Care Homes. We are able to tailor make our courses to meet the specific needs of different groups and organisations and, our course list is a sample of what we can offer.
This course is designed primarily for first-line managers/team leaders who want to understand how to identify and manage conflict in the workplace.
Conflict Resolution Course Is Offered By Jo Richings
Pro Courses helps people living in the UK find nearby training courses. Locate a course that fits your schedule and reserve your seat online. As an instructor for another curriculum, you may apply to become an instructor for ProTrainings and will then be granted access to list your courses on the w...
Inspiring and effective people managers and line managers are critical to the success of any organisation, as they are responsible for increasing productivity, ensuring targets are met and also for creating inclusive environments where employees feel engaged, respected and valued.
Conflict management and resolution is a key management skill that can be developed. Conflict can be termed as an unproductive emotion which can have a negative impact on teams and on targets.
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