This training focuses on management and resolution enabling participants to develop the skills to develop and nurture internal and external relationships.
Course Overview
This training focuses on management and resolution enabling participants to develop the skills to develop and nurture internal and external relationships.
The following content will be covered: however, the content can be tailored to meet specific needs of the business.
What is conflict management?
Recognising the signs of conflict
Identifying the causes of conflict
Develop specific strategies for conflict resolution
Identify and develop interpersonal skills required
Formal processes to support conflict management
Results for employees
Develop skills to effectively manage conflict in the workplace
Develop awareness to identify where conflict may occur with a view to preventing issues
Improve internal and external relationships
Confidence to handle difficult situations and discussions
Impact for employers
Increased internal and external customer satisfaction
Develop a happier and more effective workforce
Employees equipped with the skills they need to fulfil their role
Better communication and collaboration in teams
Motivate and empower employees
An upskilled workforce, with the skills and knowledge required to manage conflict in the workplace
Embedded themes
Ethics
Employment Law
Health and Safety
Stress Management
British Values
Calderdale College is the largest provider of further education post-16 courses and work-based learning via Apprenticeships and is the sole provider of higher education courses in the region.
Calderdale College has dedicated tutors, bespoke facilities and great local partnerships. We are based on Francis Street, Halifax but we also deliver motor vehicle, welding, manufacturing and engineering courses at our Engineering Centre in Brighouse and Motivate Centre in Halifax.
The Level 3 Delivering Conflict Management Security Training Course in Luton offered by Amzia Training is an accredited qualification designed to meet the requirements of trainers who aim to provide scenario-based conflict management training.
To introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace.
Workplace conflict is inevitable and unavoidable, but when it becomes detrimental, it may impact recruitment, productivity, creativity, retention, and ROI.
Conflict is unavoidable at work but in this session we will show you how conflict can actually result in positive outcomes if handled well. It can be the chance to get to the heart of a problem – rather than skimming the surface – and an opportunity to learn more about ourselves and others.
Wellbeing encompasses four essential pillars: physical, emotional, social, and financial health. By focusing on these pillars, we can help you establish an effective working environment that promotes the wellbeing of your employees.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy