Conflict Management and Resolution

Course Overview

This training focuses on management and resolution enabling participants to develop the skills to develop and nurture internal and external relationships.

The following content will be covered:  however, the content can be tailored to meet specific needs of the business.

• What is conflict management?

• Recognising the signs of conflict

• Identifying the causes of conflict

• Develop specific strategies for conflict resolution

• Identify and develop interpersonal skills required

• Formal processes to support conflict management

Results for employees

• Develop skills to effectively manage conflict in the workplace

• Develop awareness to identify where conflict may occur with a view to preventing issues

• Improve internal and external relationships

• Confidence to handle difficult situations and discussions

Impact for employers

• Increased internal and external customer satisfaction

• Develop a happier and more effective workforce

• Employees equipped with the skills they need to fulfil their role

• Better communication and collaboration in teams

• Motivate and empower employees

• An upskilled workforce, with the skills and knowledge required to manage conflict in the workplace

Embedded themes

• Ethics

• Employment Law

• Health and Safety

• Stress Management

• British Values