The Level 2 Award in Conflict Management (RQF) has been developed and is awarded by Highfield Awarding Qualifications and sits on the Regulated Qualifications Framework (RQF). The RQF is a qualification framework regulated by Ofqual and CCEA Regulation. It is also suitable for delivery in Wales and
DurationCourse information
The Level 2 Award in Conflict Management (RQF) has been developed and is awarded by Highfield Awarding Qualifications and sits on the Regulated Qualifications Framework (RQF). The RQF is a qualification framework regulated by Ofqual and CCEA Regulation. It is also suitable for delivery in Wales and is regulated by Qualifications Wales.
Course Objectives & Learning Outcomes
The objective of the qualification is to: support a role within the workplace, especially those that have a customer facing role and deal with service users and/or the public; and provides learners personal growth and engagement in learning
The qualification provides learners with the knowledge and understanding in conflict management. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations, and who would like to gain more confidence in being able to deal with conflict situations should they arise.
At the end of the course students will be able to
This course will be delivered in a classroom environment via power point presentations, discussion and lectures.
There is a multi-choice question paper at the end of the course; delegates will be required to pass in order to gain this qualification.
Ajuda Training Services is a multi-award-winning company based in Cardiff, South Wales. We provide accredited training courses from our academy in Wales through to the rest of the UK and Europe.
Here at Ajuda, we ensure to bring outstanding customer service to all our clients. Our company will teach anyone, anytime and anywhere, tailoring all courses to meet the individual needs and requirements of customers.
Furthermore, we guarantee that all clients have an enjoyable learning experience by providing additional support as and when needed – enabling candidates to succeed.
Above all, we aim to make a difference and inspire others to do the same. During our training, we use recognisable everyday scenarios, alongside a range of audio, visual and kinesthetic aids, that are relevant to your organisational needs. Moreover, Ajuda can adapt a variety of courses and materials to be delivered in both Welsh and English.
Additionally, our courses will work in partnership with you, to identify your objectives and ensure an understanding of your personal learning goals.
Our clients are not just a number, they are a part of the ever-growing Ajuda family.
The impact of Ajuda has resulted in over 70,000 people across England and Wales gaining fully accredited qualifications in a variety of vocational courses.
Our courses are regulated by awarding bodies such as OFQUAL and Qualifications Wales. Our professional trainers have a wealth of knowledge within their individual fields, alongside formal teaching qualifications, such as: PGCE/Certificates of Education and Education & Training.
The team at Ajuda are also proud to be recognised with the Investors in People Award.
What sets us apart from the competition?
Firstly, we have a team of reliable, dedicated and enthusiastic trainers ready to teach 24 hours a day, 7 days per week. Our team is here for you.
Secondly, we can teach our courses through the mediums of Welsh and English.
In addition, our exam papers are available in 14 different languages.
Thirdly, all of our professional trainers hold full teaching qualifications.
Ajuda Training Services offers free First Aid Training to local school children.
Our industry knowledge is exemplary and above the rest.
Finally, Ajuda teaches bespoke courses to any industry; anytime, anyplace, anywhere. For example, we recently designed a first aid course for taxi drivers. We delivered the training to 300 taxi drivers across the city, and the results were amazing.
What our clients say
Ajuda Training Services continues to receive positive feedback from our clients. Cancer Research UK quoted, “I want to thank Dawn and her team at Ajuda. Your dedication, reliability and general brilliance has blown all our other suppliers out of the water." Very recently, both Birmingham Children’s hospital and York University requested to have their staff training by Ajuda!
The course brings many benefits to the individual that are applicable across both work and personal situations. The ability to have difficult conversations in a constructive manner is an important interpersonal skill that most find very challenging.
Our CPD Accredited Conflict Resolution course is ideal for both employers and employees. This training provides effective techniques for managing and resolving conflict in the workplace.
This course aims to give you the knowledge and understanding to manage conflict in many forms, as well as learning how to best positively support individuals — an essential skill in anyone looking to move into a team leader or management position.
We are not just a tick box training company. Give us the opportunity to share with you our knowledge, skills and experience to help you increase safety for you, your team and the public.
In this course, you will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes.
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