Conflict Management

by Ajuda Training Services Claim Listing

The Level 2 Award in Conflict Management (RQF) has been developed and is awarded by Highfield Awarding Qualifications and sits on the Regulated Qualifications Framework (RQF). The RQF is a qualification framework regulated by Ofqual and CCEA Regulation. It is also suitable for delivery in Wales and

£99

Contact the Institutes

Fill this form

Advertisement

Ajuda Training Services Logo

img Duration

2 Days

Course Details

Course information

The Level 2 Award in Conflict Management (RQF) has been developed and is awarded by Highfield Awarding Qualifications and sits on the Regulated Qualifications Framework (RQF). The RQF is a qualification framework regulated by Ofqual and CCEA Regulation. It is also suitable for delivery in Wales and is regulated by Qualifications Wales.

Course Objectives & Learning Outcomes

The objective of the qualification is to: support a role within the workplace, especially those that have a customer facing role and deal with service users and/or the public; and provides learners personal growth and engagement in learning

The qualification provides learners with the knowledge and understanding in conflict management. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations, and who would like to gain more confidence in being able to deal with conflict situations should they arise.

At the end of the course students will be able to

  • Managing Conflict in the Workplace when Dealing with Customers, Service Users or the Public
  • Know how communication can be used to solve problems and reduce the likelihood of conflict
  • Know the factors that influence human responses in conflict situations
  • Know how to assess and reduce risks in conflict situations
  • Know how to communicate effectively and de-escalate conflict in emotive situations
  • Know good practice to follow after conflict situations

This course will be delivered in a classroom environment via power point presentations, discussion and lectures.

There is a multi-choice question paper at the end of the course;  delegates will be required to pass in order to gain this qualification.

  • Cardiff Branch

    15 Mount Stuart Square, Cardiff

Check out more Conflict Management courses in UK

The Royal College of Surgeon Logo

Conflict in Surgical Teams

On this one day course, delegates will explore the causes of conflict within the surgical workplace and learn about different strategies to address this. This will include how to have difficult conversations, the art of negotiation and how to approach a challenging situation.  This date is specifi...

by The Royal College of Surgeon [Claim Listing ]
Study Academy Logo

Conflict Management

Conflict can arise in any situation. Effective management techniques are crucial, whether you exercise them in the workplace or your personal life. Conflict management courses prove essential in every industry, from manufacturing to hospitality. Understanding the various types of conflicts and crea...

by Study Academy [Claim Listing ]
First Intuition Logo

Conflict Management

Not ready to commit to a full apprenticeship programme?  We can design a schedule around the aspirations of your business, from standalone sessions to a complete skills development plan.

by First Intuition [Claim Listing ]
Develop Us Logo

Dealing with Problems

This course gives you an understanding of problem-solving. It covers how to recognise a problem, the effects and how to plan a solution to solve the problem.

by Develop Us [Claim Listing ]
Red Cross Training Logo

Dealing With Distressed Callers

Handling calls from distressed individuals can be challenging and stressful. Call handlers may be exposed to intense emotions such as anger, frustration, sadness, or anxiety. Regularly dealing with calls of this nature can lead to emotional exhaustion, compassion fatigue, or heightened stress level...

by Red Cross Training [Claim Listing ]

© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy