Recognising and resolving conflict is an essential skill that can be used by everyone both inside and outside the workplace. This workshop is designed to explore the essential skills used to handle conflict situations.
Conflict Management
Course aim
Recognising and resolving conflict is an essential skill that can be used by everyone both inside and outside the workplace. This workshop is designed to explore the essential skills used to handle conflict situations.
ALS became a partner of ACT Training in January 2017, and joined the Cardiff and Vale College (CAVC) Group.
We are really excited to join forces with ACT and the wider CAVC network, as together we are resilient and can retain the capacity to continue to invest, develop provision, deliver more and increase opportunities to best support individuals, communities and employers across the region. We continue to operate under the ALS brand, identity and management structure.
ACT have been a member of the Cardiff and Vale College (CAVC) Group since 2016, a partnership that created the country’s largest work-based learning provider and a skills powerhouse for the Cardiff Capital Region, for Wales and beyond.
The addition of ALS further increases capacity for apprenticeships, traineeships, professional qualifications and accredited training; strengthening the Group’s ability to effectively meet the growing skills requirements of employers throughout the region.
Our CPD Accredited Conflict Resolution course is ideal for both employers and employees. This training provides effective techniques for managing and resolving conflict in the workplace.
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Customers will always demand good value and equally effective service. Complaints can make or break an organisation, particularly now that the internet provides such an easy forum for customers to air their grievances. We need to ensure that our people are skilled in handling complaints.
our team will work with you to understand your specific and unique training requirements.
This Conflict Management course explores the various causes of conflict within the workplace and gives practical tools to help resolve conflict in a positive and productive way
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