This 1 Day Course takes a look at are the intra- and inter-personal skills that can be exercised to help individuals deal with conflict,
DurationConflict Management
Office politics can be brutal. Many professionals get taken advantage of simply because they are afraid of standing up for themselves. But from these difficult situations can come benefits – both personal and professionally.
This 1 Day Course takes a look at are the intra- and inter-personal skills that can be exercised to help individuals deal with conflict, covering areas such as:
Basic communication
Assertiveness
Conflict styles
Stress management
Course designed for
Those who find themselves in perceived to be difficult, awkward or stressful situations or who need to manage conflict within their team.
Objectives
By the end of the course delegates will be able to:
Explain the 3 key aspects of communication
Understand how to communicate in an assertive manner
Identify their preferred conflict style, how to improve their reactions and how to influence others positively
Discuss stressors in the workplace
Utilise the 4 A’s method of dealing with stressful situations
Collectively Barnsley & Rotherham Chamber of Commerce has been supporting the local economy and facilitating individual and business success since 1882.
Today we build on the legacy of our history to ensure the voice of business is heard and that the vital contribution that Chamber members make to the economic success of the region is recognised and supported.
We believe Barnsley & Rotherham Chamber has a key role to play in a new era of civic leadership and we turn to the county’s most successful businesses to shape the future of the region’s economy.
Barnsley & Rotherham Chamber will be the voice of business in the locality and a driving force to support member’s productivity and profitability in challenging global markets.
We will achieve our mission by influencing government at all levels, delivering value-added commercial services, promoting inter-trading through networking and events, helping businesses raise the skills and competencies of the workforce, supporting enterprise and entrepreneurship, and celebrating the success of members and their contribution to their locality.
Our training methodology integrates personal growth, team building, and peer support training to create an all-encompassing and engaging learning experience.
This course is aimed at all workers in the public or private sectors, whose job roles bring them into contact with others and situations where conflict or aggression may arise
Knowing how to resolve conflict constructively is an essential life skill – improving personal and professional relationships, mental health, productivity and more…
NC Training Services was established in 2002 by experienced trainer and end user, Nicola Coles. After a further 11 years of successful delivery of training courses to a plethora of clients the company’s growth was culminated in obtaining ‘Ltd’ status in 2013.
In the increasingly demanding environment for Housing Associations and Social Housing providers, employees encounter growing challenges. When visiting contract holders in their homes, they may face difficult individuals who exhibit anger and aggression.
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