This course enables staff at risk of workplace violence or aggression to raise their awareness of the potential management strategies. Providing the knowledge, skills & understanding of an approved Conflict Resolution Model.
DurationThis course enables staff at risk of workplace violence or aggression to raise their awareness of the potential management strategies. Providing the knowledge, skills & understanding of an approved Conflict Resolution Model.
All courses are tailored specifically to meet the needs of Frontline Staff working within various sectors.
Course Content:
The Law
Perception of conflict
Managing conflict through communication
Identify early warning signs of aggression
Barriers to communication
The decision making process
Resolution strategies
Our trainers are fully qualified, knowledgeable, fun and most importantly experienced in the relevant sectors.
Between us we have 30 years training experience.
Our trainers are Ex-Prison Service and Police Custody Officer Trainers, with over 15 years’ experience within the Public Services environment.
We believe this allows them to pass on their knowledge to you within a relaxed and enjoyable atmosphere, ensuring you receive the best training relevant to your role.
We have developed methods over the years that are successful in keeping your attention so you can learn what you need to learn and most of all we make it fun. We have all been on those boring courses where a lecturer drones on and on and your mind starts to wander and you find you have missed half of the training. Bee-Safe are different, we get you involved, we keep the energy levels up and make it fun.
We deliver standard or bespoke courses to the highest standards
At the core of this programme, we use trusted instruments to measure your personal style when in conflict and we will coach you through the issues that arise from the results of the tests.
Increase staff profitability by effectively handling conflict and problems in the workplace. With the skills learned in this half-day conflict management course, conflict can be managed effectively and greatly reduce the risk of the negative impact that conflict can bring.
We understand that patients are at the core of your pharmacy or practice, and how important it is to maintain a positive relationship to ensure long-term business growth and practice reputation.
Conflict is an inevitable part of work. We’ve all seen situations where people with different goals and needs have clashed, and we’ve all witnessed the often intense personal animosity that can result.
Providing you with the confidence to have crucial conversations more successfully, whilst understanding their critical importance to the performance of your team and organisation.
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