This course enables staff at risk of workplace violence or aggression to raise their awareness of the potential management strategies. Providing the knowledge, skills & understanding of an approved Conflict Resolution Model.
DurationThis course enables staff at risk of workplace violence or aggression to raise their awareness of the potential management strategies. Providing the knowledge, skills & understanding of an approved Conflict Resolution Model.
All courses are tailored specifically to meet the needs of Frontline Staff working within various sectors.
Course Content:
The Law
Perception of conflict
Managing conflict through communication
Identify early warning signs of aggression
Barriers to communication
The decision making process
Resolution strategies
Our trainers are fully qualified, knowledgeable, fun and most importantly experienced in the relevant sectors.
Between us we have 30 years training experience.
Our trainers are Ex-Prison Service and Police Custody Officer Trainers, with over 15 years’ experience within the Public Services environment.
We believe this allows them to pass on their knowledge to you within a relaxed and enjoyable atmosphere, ensuring you receive the best training relevant to your role.
We have developed methods over the years that are successful in keeping your attention so you can learn what you need to learn and most of all we make it fun. We have all been on those boring courses where a lecturer drones on and on and your mind starts to wander and you find you have missed half of the training. Bee-Safe are different, we get you involved, we keep the energy levels up and make it fun.
We deliver standard or bespoke courses to the highest standards
We deliver courses to specialist teams, including PhD and postdoctoral researchers, to develop your skills, competence and confidence.
The aim of the training is to provide delegates with a set of practical strategies and approaches to effectively manage difficult people and situations.
We help you to enhance your skills and focus on what is important to be both legally compliant and feel the pride you deserve for doing what can be a difficult job well.
Conflict management and resolution is a key management skill that can be developed. Conflict can be termed as an unproductive emotion which can have a negative impact on teams and on targets.
During this course we will explore different types of conflicts and the best methods of avoiding or resolving conflict. We will look at conflicts between staff and patients and also between colleagues.
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