This course enables staff at risk of workplace violence or aggression to raise their awareness of the potential management strategies. Providing the knowledge, skills & understanding of an approved Conflict Resolution Model.
DurationThis course enables staff at risk of workplace violence or aggression to raise their awareness of the potential management strategies. Providing the knowledge, skills & understanding of an approved Conflict Resolution Model.
All courses are tailored specifically to meet the needs of Frontline Staff working within various sectors.
Course Content:
The Law
Perception of conflict
Managing conflict through communication
Identify early warning signs of aggression
Barriers to communication
The decision making process
Resolution strategies
Our trainers are fully qualified, knowledgeable, fun and most importantly experienced in the relevant sectors.
Between us we have 30 years training experience.
Our trainers are Ex-Prison Service and Police Custody Officer Trainers, with over 15 years’ experience within the Public Services environment.
We believe this allows them to pass on their knowledge to you within a relaxed and enjoyable atmosphere, ensuring you receive the best training relevant to your role.
We have developed methods over the years that are successful in keeping your attention so you can learn what you need to learn and most of all we make it fun. We have all been on those boring courses where a lecturer drones on and on and your mind starts to wander and you find you have missed half of the training. Bee-Safe are different, we get you involved, we keep the energy levels up and make it fun.
We deliver standard or bespoke courses to the highest standards
By the end of this Conflict Resolution and Negotiation Skills training, you will have learnt how to anticipate, resolve and learn from conflict situations. This will include using a variety of techniques and developing confident in dealing with difficult situations.
Our wide range of conflict management courses are designed for public-facing teams who deal with vulnerable individuals and those capable of spontaneous aggression. Our aim is that every person is treated with dignity and is shown respect, even when there is disagreement.
This course will identify methods of dealing with different people and situations involving clients, colleagues and the general public
Conflicts can be hard. We get so emotional that sometimes we feel we can’t take it at all.
We aim to reinvigorate the world of training by offering a seriously creative & learner-centred customised service which supports your team long after the initial training is complete.
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