This course enables staff at risk of workplace violence or aggression to raise their awareness of the potential management strategies. Providing the knowledge, skills & understanding of an approved Conflict Resolution Model.
DurationThis course enables staff at risk of workplace violence or aggression to raise their awareness of the potential management strategies. Providing the knowledge, skills & understanding of an approved Conflict Resolution Model.
All courses are tailored specifically to meet the needs of Frontline Staff working within various sectors.
Course Content:
The Law
Perception of conflict
Managing conflict through communication
Identify early warning signs of aggression
Barriers to communication
The decision making process
Resolution strategies
Our trainers are fully qualified, knowledgeable, fun and most importantly experienced in the relevant sectors.
Between us we have 30 years training experience.
Our trainers are Ex-Prison Service and Police Custody Officer Trainers, with over 15 years’ experience within the Public Services environment.
We believe this allows them to pass on their knowledge to you within a relaxed and enjoyable atmosphere, ensuring you receive the best training relevant to your role.
We have developed methods over the years that are successful in keeping your attention so you can learn what you need to learn and most of all we make it fun. We have all been on those boring courses where a lecturer drones on and on and your mind starts to wander and you find you have missed half of the training. Bee-Safe are different, we get you involved, we keep the energy levels up and make it fun.
We deliver standard or bespoke courses to the highest standards
Organisational support from enhance coaching is designed to help you, your employees and your organisation achieve your goals and get the maximum benefit.
CSPM recognises the value of education in helping your people develop the skills necessary to increase performance and identify and minimise risks. With an extensive knowledge of training provision across a broad spectrum of industries we provide a wide and varied range of training courses. We also
Increasing numbers of people have to deal with difficult people and situations at work. Whilst it is commonplace to face conflict on a regular basis, if the issues are left un-addressed, they are likely to cause severe stress, poor performance, damaged credibility and declining morale for those inv...
The course looks at managing conflict resolution in the workplace through introducing a range of approaches to handling awkward situations and providing techniques and advice on the best ways to handle and avoid conflicts with other members of staff or members of the general public.
To enable participants to develop their knowledge and understanding to conflict resolution
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