This Conflict Management course provides learners with the knowledge and skills to safely manage conflict in the workplace. It examines how to prevent, deal with and report confrontation.
DurationThis Conflict Management course provides learners with the knowledge and skills to safely manage conflict in the workplace. It examines how to prevent, deal with and report confrontation.
Course content
We provide training throughout the Northwest. Our training is aligned to relevant guidelines. Our trainers are experts in various fields and each specialise in key subject areas.
They are all highly skilled and experienced trainers with many years of solid industry knowledge and a thorough understanding of relevant legislation, guidelines, standards, training frameworks and current practice.
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On this one day course, delegates will explore the causes of conflict within the surgical workplace and learn about different strategies to address this. This will include how to have difficult conversations, the art of negotiation and how to approach a challenging situation. This date is specifi...
Conflict can arise in any situation. Effective management techniques are crucial, whether you exercise them in the workplace or your personal life. Conflict management courses prove essential in every industry, from manufacturing to hospitality. Understanding the various types of conflicts and crea...
Not ready to commit to a full apprenticeship programme? We can design a schedule around the aspirations of your business, from standalone sessions to a complete skills development plan.
No one likes to have to have a difficult conversation either in their work or personal lives, but unfortunately it’s a reality of life. Managers often have to deliver difficult news about changes in the organisation and yet still have to keep their team motivated and productive, or simply have to...
Handling calls from distressed individuals can be challenging and stressful. Call handlers may be exposed to intense emotions such as anger, frustration, sadness, or anxiety. Regularly dealing with calls of this nature can lead to emotional exhaustion, compassion fatigue, or heightened stress level...
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