This Conflict Management course provides learners with the knowledge and skills to safely manage conflict in the workplace. It examines how to prevent, deal with and report confrontation.
DurationThis Conflict Management course provides learners with the knowledge and skills to safely manage conflict in the workplace. It examines how to prevent, deal with and report confrontation.
Course content
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Developing a training programme to meet your specific requirements
Recognising and resolving conflict is an essential skill that can be used by everyone both inside and outside the workplace. This workshop is designed to explore the essential skills used to handle conflict situations.
Within a team it is inevitable that we will encounter differences of opinion. Most of us actively avoid conflict, yet some of the most successful companies encourage disagreement and collaborative resolution.
The aim of the training is to provide delegates with a set of practical strategies and approaches to effectively manage difficult people and situations.
This training is aimed at managers who want to improve how they manage difficult conversations with members of their team. The content is primarily focused on maintaining good levels of performance within teams, but can be used to support other conversations such as those when managing change.
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