Conflict resolution is conceptualised as the methods and processes involved in facilitating the peaceful ending of conflict. There are many professions and vocations that individuals can be placed in a potential conflict situation that with the correct handling can be dealt with in a calm profession
DurationConflict Management
Conflict resolution is conceptualised as the methods and processes involved in facilitating the peaceful ending of conflict. There are many professions and vocations that individuals can be placed in a potential conflict situation that with the correct handling can be dealt with in a calm professional manner. On this course, you will learn how to identify that a situation could arise and how to deal with it to avoid conflict.
This course is aimed at anyone who can be placed in a potential conflict situation and you will learn how to defuse it safely and work towards a positive outcome.
What the course covers
1. Know how communication can be used to solve problems and reduce the likelihood of conflict
State the importance of positive communication as a way of reducing the likelihood of conflict
Identify how managing customer expectations can reduce the likelihood of conflict
Identify the differences between assertiveness and aggression
State the importance of viewing a situation from the customer’s perspective
Identify strategies that can be used to solve problems
2. Know the factors that influence human responses in conflict situations
Identify human responses to emotional or threatening situations
Identify factors that can trigger an angry response in others
Identify factors that can inhibit an angry response in others
3. Know how to assess and reduce risks in conflict situations
Identify the stages of escalation in conflict situations
State how to apply dynamic risk assessment to a conflict situation
State the importance of following employer policies and guidance in conflict situations
Identify measures that can reduce risks for people who may be involved in conflict situations
4. Know how to communicate effectively and de-escalate the conflict in emotive situations
Identify how to use non-verbal communication in emotive situations
Identify how to overcome communication barriers in emotive situations
Identify ways of defusing emotive conflict situations
Identify how to work with colleagues to de-escalate conflict situations
State the importance of providing exit routes and space when dealing with an angry person
5. Know good practice to follow after conflict situations
State the importance of accessing help and support following an incident
Identify the benefits of reflecting on and learning from conflict situations
Identify the benefits of sharing good practice and contributing to solutions to recurring problems
About Us
Lockdown 2021 meant we all had more time to do "Remote training" and also " Online training." Many people are still using these methods. Look on our relevant pages for these courses but also get in touch directly with us for more information and help as sometimes we can put extra courses on at short notice , if the one you want isn't listed. We are here to help and there is no such thing as a daft question.
We are doing "Blended" training for all our Emergency First Aid at Work level 3 , First Aid at Work level 3 and First Aid at Work Requalifier level 3 courses. This will also include the Forestry courses as well. We are already doing the Paediatric First Aid level 3 "Blended"course.
Blended courses are just an alternative method of delivering the courses , and means you spend less time with the instructor, because you do the theory online beforehand.
The end qualification is exactly the same one you would get, as if you attended the old style instructor only courses. So now you have a choice of what fits in best with you.
HSE have insisted that all First Aid at Work type courses MUST have the practical elements in them, so cannot be done just online. OFSTED have also applied this to the Paediatric First Aid level 3 courses as well.
Basically, we have been doing "Blended" Paediatric First Aid since about 2012 , and it is the most popular way for us to deliver the course this way according to feedback.
By changing to a "Blended" format it reduces the face to face classroom time, so is safer from a covid-19 point of view and also because of less time away from work it is popular with employers and the self employed as well.
The "blended" course consists of two parts
Online part which is basically the theory element. This involves watching the course videos online and then a compulsory test at the end. This MUST be completed BEFORE attending the practical element.
You do not have to watch the videos all in one go , and each time you log off then back on again, it will return you to the last video you watched. We will email you the link required for the online part when you book the "practical" element with us, or if you book on using the relevant orange widgets on the course dates page it will allow you to book the "part 1" online training by ticking the "part 1 training box" where you enter your details.
Practical element with the instructor , face to face, to go through the practical training.
The two parts together then become the level 3 qualification.So the end qualification is the same as before, it is just the delivery method is different.
During "lockdown" a lot of training has changed to "online", and we think this "blended" training is the way for training to be going in the future.
We invoice you for the practical element only and this is what you see on our course cost page. You pay yourself for the Online part when you log on for the first time , and we will email you a link to get to the online part. or you can do it yourself if you book using the orange widget. So please remember there are two separate parts , the online and the practical.
We will put more details on the relevant pages, but if you have any questions at all about any "blended" training, please get in contact as it will be new to lots of people, whereas we have actually been doing it for years with the paediatric courses so also have ironed out any problems.
Face to face training
The HSE have insisted that for the First Aid at Work type courses, there MUST still be a practical element/assessment to it and this also applies to the Paediatric level 3 courses as well which OFSTED also require a practical element/assessment.
Following guidelines from Health and Safety Executive and Awarding Bodies and our own risk assessments, we aim to reduce all risks and from the Covid virus, as far as we can to an acceptable level.
Keeping it really simple , you turn up and wash your hands or use the hand gel provided, socially distance, given your PPE and resources, then the training can begin. Below explains this in much more detail.
To achieve this we have put the following precautions in place and these apply to everyone including instructors. No exceptions, no excuses and relies on everyone doing their part.
We are still following social distancing, so our room and course capacity is now a maximum of 12 people. This does however give us plenty of room and also some flexibility on layout for practical tasks or using tables.
The training room has been deep cleaned and our chairs are now plastic, so easy to clean and disinfect at beginning and end of each day.
Conflict is a word that conjures up many emotions. It is something that most people would prefer to avoid, if possible. Work can be an emotive place. Positive relationships can make your life at work exciting, motivating and challenging, whilst relationships that do not hold value to you could make
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Learn how to identify and manage conflict in the workplace using resolution strategies to minimise impact on this 1-day, 5-star rated course.
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