The Conflict Management course will help you understand the nature and causes of workplace conflict, and teach you the skills to identify and manage conflict and dispute before it escalates.
Overview:
Conflict at work is almost unavoidable, and can really place a spanner in the works of your organisation. But we can teach you to avoid it – with Conflict Management.
The Conflict Management course will help you understand the nature and causes of workplace conflict, and teach you the skills to identify and manage conflict and dispute before it escalates.
The topics covered include:
Foundation Skills
Explore Your Options
Plan to Change
Implement new Behaviours
Evaluate Outcomes
Follow Through on the Lessons Learned
Learning Outcomes:
The Conflict Management course will teach you how to:
Catch disagreement before it escalates into dysfunctional conflict
Replace habitual styles of handling differences with a strategic approach
Honour the legitimate interests of others
Creatively integrate diverse views so they are responsive to mutual concerns
Utilise disagreements as opportunities for learning
Corporate Training Options provides Customer Service Excellence training and Leadership Development Programs for over 7,000 clients around Australia.
Each CTO instructor has specific areas of expertise, enabling them to provide you with invaluable help when you are seeking to maximise your investment in yourself and your team. We guarantee the highest possible standard of tuition, personalised to suit your exact requirements.
Leadership Development Programs produce leaders who are capable of building and developing effective teams, which gives them a critical advantage over others in their field.
Customer Service Excellence training provides a cost-effective way of ensuring your Customer Service team are up to speed with the skills and techniques that will delight and satisfy your customers.
We also provide training in the technology you need to support your team, whether they work from a central office, or remotely.
All training can be provided onsite at your workplace, or online for distributed teams who work remotely from all around the world rather than being centralised at a single physical location.
So if you're ready to make the most of your upcoming leaders and customer service teams within your organisation, contact Corporate Training Options today for friendly, professional advice.
We'll discuss your specific needs, and tailor your training programs to develop the unfulfilled potential of both your individual leaders and your customer service teams.
Learn how to discover the causes of conflict, how your behaviour may impact others and learn strategies to deal with difficult people.
Effective Conflict Resolution course is offered by Indus Institute Pty. Our trainers have worked previously in industry within Australia and overseas thus enabling them to enrich your learning experience. Our training is delivered through our world class learning management system
Conflicts Resolution course is offered by Time Education & Training. We are your partner in the learning journey, providing an environment that promotes belief, confidence and capability to achieve your true potential. Knowledge converted immediately into practical workplace application
Conflict Resolution course is offered by Stride Group. Our facilitation training courses in Melbourne are designed to help teams and organisations identify, understand and address communications issues.
By recognising their own conflict handling styles and contrasting these with others, participants will learn practical skills which they can apply in a strategic and timely manner to their work and personal lives.
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