Conflict Management

by Corporate Training Options Claim Listing

The Conflict Management course will help you understand the nature and causes of workplace conflict, and teach you the skills to identify and manage conflict and dispute before it escalates.

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img Duration

1 Day

Course Details

Overview:

Conflict at work is almost unavoidable, and can really place a spanner in the works of your organisation. But we can teach you to avoid it – with Conflict Management.

The Conflict Management course will help you understand the nature and causes of workplace conflict, and teach you the skills to identify and manage conflict and dispute before it escalates.

 

The topics covered include:

  • Foundation Skills

  • Explore Your Options

  • Plan to Change

  • Implement new Behaviours

  • Evaluate Outcomes

  • Follow Through on the Lessons Learned

 

Learning Outcomes:

The Conflict Management course will teach you how to:

  • Catch disagreement before it escalates into dysfunctional conflict

  • Replace habitual styles of handling differences with a strategic approach

  • Honour the legitimate interests of others

  • Creatively integrate diverse views so they are responsive to mutual concerns

  • Utilise disagreements as opportunities for learning

  • Melbourne Branch

    85-91 Queen St, Melbourne
  • Gold Coast Branch

    42 Bundall Rd, Gold Coast

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