The Conflict Management course will help you understand the nature and causes of workplace conflict, and teach you the skills to identify and manage conflict and dispute before it escalates.
DurationOverview:
Conflict at work is almost unavoidable, and can really place a spanner in the works of your organisation. But we can teach you to avoid it – with Conflict Management.
The Conflict Management course will help you understand the nature and causes of workplace conflict, and teach you the skills to identify and manage conflict and dispute before it escalates.
The topics covered include:
Foundation Skills
Explore Your Options
Plan to Change
Implement new Behaviours
Evaluate Outcomes
Follow Through on the Lessons Learned
Learning Outcomes:
The Conflict Management course will teach you how to:
Catch disagreement before it escalates into dysfunctional conflict
Replace habitual styles of handling differences with a strategic approach
Honour the legitimate interests of others
Creatively integrate diverse views so they are responsive to mutual concerns
Utilise disagreements as opportunities for learning
Corporate Training Options provides Customer Service Excellence training and Leadership Development Programs for over 7,000 clients around Australia.
Each CTO instructor has specific areas of expertise, enabling them to provide you with invaluable help when you are seeking to maximise your investment in yourself and your team. We guarantee the highest possible standard of tuition, personalised to suit your exact requirements.
Leadership Development Programs produce leaders who are capable of building and developing effective teams, which gives them a critical advantage over others in their field.
Customer Service Excellence training provides a cost-effective way of ensuring your Customer Service team are up to speed with the skills and techniques that will delight and satisfy your customers.
We also provide training in the technology you need to support your team, whether they work from a central office, or remotely.
All training can be provided onsite at your workplace, or online for distributed teams who work remotely from all around the world rather than being centralised at a single physical location.
So if you're ready to make the most of your upcoming leaders and customer service teams within your organisation, contact Corporate Training Options today for friendly, professional advice.
We'll discuss your specific needs, and tailor your training programs to develop the unfulfilled potential of both your individual leaders and your customer service teams.
This Conflict Management training presented by the team at Aptitude Management provides powerful techniques for leaders to handle workplace conflict, and build common ground (between staff members) to facilitate a better work team culture.
Conflict Resolution course is offered by Wesley Vocational Institute
This two (2) day course aims to provide learners with the knowledge and skills required to effectively manage conflict.
Conflict Resolution course is offered by Safety and Learning Techniques. Our Teabag Training packages are fully customised and delivered flexibly to suit your requirements. You even control the course duration.
Fear of conflict leads to more conflict. Having the soft skills to tackle difficult conversations at its source leads to a healthier, more productive workplace.
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