Conflict Management

by Dynamis Training Claim Listing

Our wide range of conflict management courses are designed for public-facing teams who deal with vulnerable individuals and those capable of spontaneous aggression. Our aim is that every person is treated with dignity and is shown respect, even when there is disagreement.

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Course Details

Conflict Management

Our wide range of conflict management courses are designed for public-facing teams who deal with vulnerable individuals and those capable of spontaneous aggression. Our aim is that every person is treated with dignity and is shown respect, even when there is disagreement.

Book a tailored conflict management training course from Dynamis Training and your team will:

  • Be aware of conflict triggers and emotional control

  • Use approaches which prevent situations from escalating

  • Redirect negative behaviour without taking it personally

  • Be persuasive using influence to win people around

  • Listen and Empathise in order to resolve flashpoints

  • Create and maintain a social contract in every interaction

  • Edinburgh Branch

    4-5 Mitchell St, Edinburgh

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