Our wide range of conflict management courses are designed for public-facing teams who deal with vulnerable individuals and those capable of spontaneous aggression. Our aim is that every person is treated with dignity and is shown respect, even when there is disagreement.
Conflict Management
Our wide range of conflict management courses are designed for public-facing teams who deal with vulnerable individuals and those capable of spontaneous aggression. Our aim is that every person is treated with dignity and is shown respect, even when there is disagreement.
Book a tailored conflict management training course from Dynamis Training and your team will:
Be aware of conflict triggers and emotional control
Use approaches which prevent situations from escalating
Redirect negative behaviour without taking it personally
Be persuasive using influence to win people around
Listen and Empathise in order to resolve flashpoints
Create and maintain a social contract in every interaction
Achieving Excellence: A Stellar Year for Our Training Programmes
We are absolutely thrilled to share some incredible achievements from the past year from our Conflict, Personal Safety and Protective Intervention training programmes.
Our customers, like you, have helped us to make great strides in delivering a record number of top-quality training engagements across the UK (more than 400 individual engagements), Ireland (more than 50), and the UAE (more than 30), with training delivered internationally too, in Spain, Turkey, Nepal, New Guinea, Uganda and even Kazakhstan for international clients.
Our learners across all the geographies have been kind enough to shower us with positive feedback, with an average score of 9.54 out of 10! It’s heartening to see such a positive response, with 96% of our learners rating our trainers as either Excellent (86%) or Very Good (10%). Moreover, we’re delighted that 97% of our learners felt we either Exceeded (69%) or Fulfilled (28%) their expectations.
We’re also glad to see that the tactics we train are proving useful in real-world scenarios, with over 96% of our learners confirming their appropriateness for their work. Almost 97% of learners found the knowledge imparted through our courses helpful.
In a thrilling development this year, we kicked off a mentoring program that’s really making waves! Our incredible trainers teamed up with a top-notch coaching and pedagogy expert from a prestigious university.
This exciting initiative is taking us leaps and bounds closer to our ultimate goal: making training an absolute joy – engaging, effective, and efficient for all our learners.
We understand that patients are at the core of your pharmacy or practice, and how important it is to maintain a positive relationship to ensure long-term business growth and practice reputation.
Unresolved conflicts can slow down work and harm team relations. Effective conflict resolution fosters a positive workplace, encourages teamwork, and prevents issues from worsening.
This session is designed to provide an overview of what conflict management involves and why it is important to deal with it effectively.
This course aims to give you the knowledge and understanding to manage conflict in many forms, as well as learning how to best positively support individuals — an essential skill in anyone looking to move into a team leader or management position.
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