This is a workshop that targets anyone where conflict needs to be managed and cannot seem to resolve it, whether internally or externally.
DurationOverview
This is a workshop that targets anyone where conflict needs to be managed and cannot seem to resolve it, whether internally or externally.
Who Will The Course Benefit?
This programme enables individuals to understand motivational and conflict theory.
Participants can come from all levels in the organisation, the common denominator being that they should all want to manage conflict more effectively.
Whether the participants manage a team or not they will benefit from this event.
Course Objectives
Understand:
Where Are You Now?
How effective are your current working relationships?
Can I work effectively without the input from others?
Who do you need to be a success?
The Strengths Deployment Inventory (SDI)
An understanding of the theory
A ‘trip around the triangle’
Predicting relationship interaction
Your scores and what they mean in your relationships
Conflict Theory
What is conflict?
The 3 flags of conflict
What are your conflict triggers?
Your conflict scores plotted
The conflict sequence
Conflict Resolution Strategies
Early warning signs
Most productive behaviours
Least productive behaviours
Preventable/unwarranted conflict
Review of the dynamic triangle
Review of the day, personal learning and action planning
Skills Gained
By The End Of The Day Delegates Will:
Know their key relationships and the strength of those relationships
Understand what is important to you and your key stakeholders
Know how motivational value systems can influence behaviour
Tailor your communication style to match that of your opposite party
Know conflict strategies to resolve conflict in others
Learn to be more assertive when challenging
Achieve key personal, departmental and organisational objectives
We’ve been providing successful training and development programmes since 1996 and we love it! We get a buzz from the altruistic sense of genuinely helping people, of unlocking potential and helping individuals, teams and organisations to be the best that they can be!
At Elliott Training we believe that at the heart of any business there must be a focus around culture, passion and the desire to make a difference. As one of the UK’s leading training companies, we’re passionate about the power of training.
We know your people are your biggest asset, so we use all our knowledge and experience to create award-winning training programmes that inspire your people and enable your business ambitions.
It is our fundamental belief that an organisation is only as good as its people. Creating a balance that combines the correct depth and blend of skills is fundamental to the achievement of goals within your business. We align our programmes to your organisational values, culture, vision and strategy; making sure you have the right people, with the right skills at the right time.
We have a wealth of experience gained from our extensive work within Leadership, Management and Customer Service. We will work closely with you to identify the successes, strengths, best practices and gaps that are delivering current results before putting together a programme to address area’s where improvement in skills, behaviours and knowledge can be encouraged.
Our approach to training and development is to make a difference. We develop programmes that inspire people to think differently, behave differently and continue to make a difference when they return to the workplace
Whilst all our work is underpinned by the best that psychology and business brains have to offer – it is translated into memorable and usable tools and techniques for everyday use in business and in life. We’re unashamedly eclectic in our use of theories and concepts – we take the best from all schools of thought and create what feels right.
This course aims to teach participants how to identify the root causes of conflicts, analyze the situation, and develop strategies to resolve them.
Dealing with conflict puts a drain on your organisations’ resources. Formal processes are often time-consuming and ultimately unsatisfactory, while unresolved conflict can quickly worsen if left unaddressed.
This course covers identifying and resolving conflicts and aims to give you the knowledge and understanding to manage conflict in many forms, as well as learning how to best positively support individuals – an essential skill in anyone looking to move into a team leader or management position.
This course enables staff at risk of workplace violence or aggression to raise their awareness of the potential management strategies. Providing the knowledge, skills & understanding of an approved Conflict Resolution Model.
This course provides you with practical ways to handle complaints, deal with difficult people and improve your customer's experience.
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