Conflict Management

This will training will provide the candidate with the knowledge, skills, attitudes and values to identify the main sources of conflict and how to apply appropriate techniques to manage conflict effectively in the workplace.

Outcomes:

• Learning Unit One 
  • A list of possible sources of conflict, including perceptions and assumptions, is drawn up with examples of where they are most likely to occur
  • Positive and negative characteristics of conflict in the workplace are discussed with examples
  • Organisational conflict modes are explained with examples
  • Conflict, which may arise in personality types, can bedescribed, using  analysis
• Learning Unit Two
  • The various business conflict modes are discussed with examples
  • Useful steps to be taken to manage conflict are explained with examples
  • The route, which conflicts normally follow toward resolution can be described with examples
• Learning Unit Three
  • Methods available to resolve conflict in terms of the Labour Relations Act are listed with examples
  • The most appropriate strategy to resolve a particular conflict is chosen with a justification for the choice of strategy.
  • The need to adopt action plans and adapt them to a particular conflict is demonstrated with examples.
  • The role of policies and procedures in place in the organisation are explained in terms of their role in preventing and/or
• resolving conflicts.
• Learning Unit Four
  • Personal attributes of a good conflict manager can be listed with examples of how each characteristic contributes to conflict resolution
  • A skills audit is done by the learner to identify the skills he/she needs to develop to be an effective conflict manager are identified
  • The negative attributes which should be avoided or controlled by an effective conflict manager are listed with an explanation of the negative effect each has on the resolution of conflict