The course aims to provide delegates with the correct conflict management principles and is designed to assist employees on how to prevent conflict and adopt an appropriate style of behaviour when handling difficult situations whether it is in the workplace or working with the general public.
Conflict at work is never a good situation; employers should ensure that employees have clear strategies and skills for effectively managing conflict, whilst at work.
The course aims to provide delegates with the correct conflict management principles and is designed to assist employees on how to prevent conflict and adopt an appropriate style of behaviour when handling difficult situations whether it is in the workplace or working with the general public.
Content:
Related Legislation
Defining violence at work and types of conflict
Related health issues
Understanding the signs of conflict
Risk assessing conflict at work
How to manage conflict
About Us
EVH is a unique organisation, providing unlimited support to the governing bodies of not for profit and voluntary organisations in all aspects of their employer role. We do this as a fully volunteer-led organisation ourselves.
We were formed in 1978 from a small group of community-based housing associations in Glasgow. Today, our membership stands at well over 150 organisations in all parts of Scotland, and in the last decade our membership has grown to include a wide range of social employers throughout the social enterprise and not for profit sectors.
Our Charity - CHAS
EVH began fundraising for CHAS (Children’s Hospice Association Scotland) in 2003. We smashed our £100,000 target in 2018 whilst celebrating our 40th anniversary year! A special unveiling of our "CHAS Wall" in Betty's Room took place on Thursday 3 May 2018 and we were joined by staff from CHAS and guests from member organisations, supporters and suppliers.
EVH and its members have been fundraising for CHAS over the last 17 years and its Chair, David Rose said, “we are delighted to be marking this huge achievement for such a worthwhile cause.”
After the ceremony Jonathan Clegg, Community Fundraiser at CHAS (Children’s Hospices Across Scotland) said, “the support we have received from EVH over the past 17 years is incredible and we were delighted to be a part of the celebrations to commemorate reaching £100,000.
A huge thank you goes to EVH and all the member organisations for all their hard work and dedication. Three children die every week in Scotland of a life-shortening condition, and at present, we’re only reaching one of those families.
The donations, funds and awareness raised by our amazing supporters help us on our mission to reach and support every single baby, child and young person who needs us."
Furthermore we managed to raise over £12,750 in 2018 alone, something we are very proud of and we used this money to support the CHAS "Pay for a Day" initiative. It provided CHAS care across Scotland for a day and funded eight families at each hospice, as well as the CHAS at home teams in the communities and other families receiving support from the CHAS family support team.
The date for this sponsorship day took place on Tuesday 23 July 2019 and to celebrate this special day we arranged an afternoon visit to Robin House. A photo of EVH staff and Executive is also available in the download section.
CHAS (Children’s Hospices Across Scotland), the only charity providing hospice services in Scotland for children with life-shortening conditions because no amount of medicine, or love, can cure them.
Their aim is to reach out to every family living with the heart-breaking knowledge that their child is dying, support them, care for them and help them to make the most of that precious time. This sits at the heart of everything CHAS do.
Caring for a child with a life-shortening condition can place unimaginable demands on families - physically and emotionally. Quite simply, CHAS are there to lighten their load.
To date our overall fundraising total now stands at £116,385.21, a huge thank you to all our supporters. We took the opportunity to mark this achievement by inviting Rachel Gedge from CHAS and our Chair from the Executive Committee into the office for a photoshoot to share the success. Check the "Downloads Section".
Nobody enjoys a difficult conversation but in business sometimes these conversations are necessary. The trick is having everything you need to conduct them in a smooth and professional manner. This practical straight-talking session is a must for any leader.
This course covers identifying and resolving conflicts and aims to give you the knowledge and understanding to manage conflict in many forms, as well as learning how to best positively support individuals – an essential skill in anyone looking to move into a team leader or management position.
Learn how to identify and manage conflict in the workplace using resolution strategies to minimise impact on this 1-day, 5-star rated course.
An understanding of conflict and they ways in which people respond to it
The ability to establish and maintain productive working relationships is a key to effective performance at work. This is especially important during in times of stress or when changes are happening. Resolving difficult situations in a prompt and effective manner will enable working relationships t...
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