Conflict Management

by FMM (Federation of Malaysian Manufacturers) Claim Listing

This course is designed to help you understand what you must do if any conflict arises. Managing conflicts is about influencing the way people think, feel and act when you are mediating or resolving their conflicts. All these can determine the outcome of the mediation or negotiation of the conflict.

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Course Details

Organization leaders are responsible for creating a work environment that enables people to excel. However, disagreements and differences of opinion can escalate into interpersonal conflicts if intervention is not done immediately. Not intervening is never an option if leaders value the organization and its’ positive culture. In conflict-ridden situations, sound mediation and negotiation skills and interventions are critical to alleviate any conflicts. 

This course is designed to help you understand what you must do if any conflict arises. Managing conflicts is about influencing the way people think, feel and act when you are mediating or resolving their conflicts. All these can determine the outcome of the mediation or negotiation of the conflict.

  • Kuala Lumpur Branch

    No. 3 Persiaran Dagang, PJU 9, Kuala Lumpur
  • Malacca Branch

    D3-4, Plaza Jayamuda, Malacca
  • Johor Bahru Branch

    No. 1 & 3, Jalan Kencana Mas 1/1, Johor Bahru

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