Become more confident about dealing with violence and aggression by identifying types of behaviour and the triggers for violent aggressive behaviour
DurationBy the end of the course attendees will have been helped to:
Become more confident about dealing with violence and aggression by identifying types of behaviour and the triggers for violent aggressive behaviour
Know how health and safety issues regarding violence and aggression in the work place can affect others
Realise that defusing and de-escalating situations are by far the best way of dealing with a potentially violent or aggressive situation
Could you handle a difficult or aggressive person in a safe and legal manner? Would you know how to guarantee the safety of you and those around you?
This course addresses these issues and will show you step by step how to handle conflict and aggression in the most effective way.
The Conflict Management training course is an introductory level course for anyone working with the general public who may find themselves in potential situations of conflict.
Conflict Management Training Courses Aims:
The Conflict Management training course is an introductory level course suitable for anyone working with the general public. Delegates will learn to recognise many aspects of conflict and to explore and understand different methods and techniques to effectively manage and resolve conflict situations.
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We're committed to providing the highest standard of training. That's why you'll find:
Many of our courses are nationally-accredited with industry-recognised bodies, including The National Federation for Personal Safety, Highfield, SIA and BTEC
Our trainers have all of the necessary accreditations to deliver our training in line with the latest industry guidelines and standards, including The Institute of Conflict Management
We deliver on promises, on time, within budget, every time
This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.
This personal safety training course gives attendees an overview of the hazards and risks of working remotely and alone so that measures can be taken to minimise the risks to personal safety.
This one day course has a mixture of theory and practical exercises designed to help you create more effective outcomes.
During this course we will explore different types of conflicts and the best methods of avoiding or resolving conflict. We will look at conflicts between staff and patients and also between colleagues.
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