Become more confident about dealing with violence and aggression by identifying types of behaviour and the triggers for violent aggressive behaviour
DurationBy the end of the course attendees will have been helped to:
Become more confident about dealing with violence and aggression by identifying types of behaviour and the triggers for violent aggressive behaviour
Know how health and safety issues regarding violence and aggression in the work place can affect others
Realise that defusing and de-escalating situations are by far the best way of dealing with a potentially violent or aggressive situation
Could you handle a difficult or aggressive person in a safe and legal manner? Would you know how to guarantee the safety of you and those around you?
This course addresses these issues and will show you step by step how to handle conflict and aggression in the most effective way.
The Conflict Management training course is an introductory level course for anyone working with the general public who may find themselves in potential situations of conflict.
Conflict Management Training Courses Aims:
The Conflict Management training course is an introductory level course suitable for anyone working with the general public. Delegates will learn to recognise many aspects of conflict and to explore and understand different methods and techniques to effectively manage and resolve conflict situations.
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Many of our courses are nationally-accredited with industry-recognised bodies, including The National Federation for Personal Safety, Highfield, SIA and BTEC
Our trainers have all of the necessary accreditations to deliver our training in line with the latest industry guidelines and standards, including The Institute of Conflict Management
Difficult Conversation Course Is Offered By TPL Experience
If you want to overcome workplace wellness challenges – you can create a great work environment through training, development and coaching – to ensure your people are motivated, engaged and inspired to want to deliver for you by providing the right training and development interventions.
Wellbeing encompasses four essential pillars: physical, emotional, social, and financial health. By focusing on these pillars, we can help you establish an effective working environment that promotes the wellbeing of your employees.
This 1 Day Course takes a look at are the intra- and inter-personal skills that can be exercised to help individuals deal with conflict, covering areas such as:
Managing conflict at work is becoming an increasing challenge for employers. The number of individual employment disputes that result in employment tribunal applications continues to increase, meaning that an ability to manage conflict and ‘difficult people’, whether in the workplace or not, ...
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