Become more confident about dealing with violence and aggression by identifying types of behaviour and the triggers for violent aggressive behaviour
DurationBy the end of the course attendees will have been helped to:
Become more confident about dealing with violence and aggression by identifying types of behaviour and the triggers for violent aggressive behaviour
Know how health and safety issues regarding violence and aggression in the work place can affect others
Realise that defusing and de-escalating situations are by far the best way of dealing with a potentially violent or aggressive situation
Could you handle a difficult or aggressive person in a safe and legal manner? Would you know how to guarantee the safety of you and those around you?
This course addresses these issues and will show you step by step how to handle conflict and aggression in the most effective way.
The Conflict Management training course is an introductory level course for anyone working with the general public who may find themselves in potential situations of conflict.
Conflict Management Training Courses Aims:
The Conflict Management training course is an introductory level course suitable for anyone working with the general public. Delegates will learn to recognise many aspects of conflict and to explore and understand different methods and techniques to effectively manage and resolve conflict situations.
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We're passionate about providing our clients with the highest quality training around. In fact, the standard of our training is so exceptional, it's consistently attracted positive feedback over the years.
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We're committed to providing the highest standard of training. That's why you'll find:
Many of our courses are nationally-accredited with industry-recognised bodies, including The National Federation for Personal Safety, Highfield, SIA and BTEC
Our trainers have all of the necessary accreditations to deliver our training in line with the latest industry guidelines and standards, including The Institute of Conflict Management
Conflict is both natural and inevitable and in this course you will explore how to turn these experiences into something constructive.
Managing Difficult Conversations with Colleagues Course Is Offered By Health Education England Midlands
We only run in-house workshops so we can tailor each one to our clients needs, people and culture.
Learn how to identify and manage conflict in the workplace using resolution strategies to minimise impact on this 1-day, 5-star rated course.
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