Conflict Management

By the end of the course attendees will have been helped to:

• Become more confident about dealing with violence and aggression by identifying types of behaviour and the triggers for violent aggressive behaviour

• Know how health and safety issues regarding violence and aggression in the work place can affect others

• Realise that defusing and de-escalating situations are by far the best way of dealing with a potentially violent or aggressive situation

Could you handle a difficult or aggressive person in a safe and legal manner? Would you know how to guarantee the safety of you and those around you?

This course addresses these issues and will show you step by step how to handle conflict and aggression in the most effective way.

The Conflict Management training course is an introductory level course for anyone working with the general public who may find themselves in potential situations of conflict.

Conflict Management Training Courses Aims:

The Conflict Management training course is an introductory level course suitable for anyone working with the general public. Delegates will learn to recognise many aspects of conflict and to explore and understand different methods and techniques to effectively manage and resolve conflict situations.