Become more confident about dealing with violence and aggression by identifying types of behaviour and the triggers for violent aggressive behaviour
DurationBy the end of the course attendees will have been helped to:
Become more confident about dealing with violence and aggression by identifying types of behaviour and the triggers for violent aggressive behaviour
Know how health and safety issues regarding violence and aggression in the work place can affect others
Realise that defusing and de-escalating situations are by far the best way of dealing with a potentially violent or aggressive situation
Could you handle a difficult or aggressive person in a safe and legal manner? Would you know how to guarantee the safety of you and those around you?
This course addresses these issues and will show you step by step how to handle conflict and aggression in the most effective way.
The Conflict Management training course is an introductory level course for anyone working with the general public who may find themselves in potential situations of conflict.
Conflict Management Training Courses Aims:
The Conflict Management training course is an introductory level course suitable for anyone working with the general public. Delegates will learn to recognise many aspects of conflict and to explore and understand different methods and techniques to effectively manage and resolve conflict situations.
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Many of our courses are nationally-accredited with industry-recognised bodies, including The National Federation for Personal Safety, Highfield, SIA and BTEC
Our trainers have all of the necessary accreditations to deliver our training in line with the latest industry guidelines and standards, including The Institute of Conflict Management
Conflict within a workplace can appear in many forms, from personality conflicts between employees to employee and supervisor issues.
This course starts by explaining what constitutes Conflict in the Workplace before moving on to look at some of the most common causes, and the effects this can have on the workforce.
GSS offer a broad range of Business Training Courses to suit all levels up to Senior Management using NLP Techniques and skills. These courses are often scheduled on demand, so please contact us below to arrange a course and discuss your needs. To see if we have any open courses running,
Dealing With Difficult People Course Is Offered By Creativedge Training & Development
Conflict in the workplace is a normal and regular occurrence and can be a healthy basis for development and growth. Different people’s opinions and perspectives can often lead to creative solutions when channelled in a productive way.
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