This course presents strategies for resolving work-related conflicts, whether these are present among employees or between an employee and an employer.
DurationUnderstand the factors contributing to the occurrence of conflict at work, diagnose different types of conflict and apply intervention skills to address specific cases.
Research in industrial psychology shows that managers spend about 20% of their time managing conflict. Although conflicts have always been an integral part of life in organizations, they are becoming more and more pervasive and take up a larger part of a manager's time.
This course presents strategies for resolving work-related conflicts, whether these are present among employees or between an employee and an employer.
This year, the HEC Montréal Executive School will be located in downtown Montreal. This new location on De La Gauchetière Ouest will allow us to continue to meet your needs, offer superior quality service and facilitate our interactions. In addition, you will be able to take advantage of the many amenities and attractions that this bustling area has at your disposal.
The HEC Montréal Executive School's mission is to train management leaders who not only contribute to the success of organizations, but also promote the economic and sustainable development of society.
At the heart of the Business District, we will continue to accomplish this objective with determination and passion by offering you quality training, updated and adapted to market requirements, which are also ranked number one in Quebec in the Executive Education 2023 rankings. Financial Times .
Our approximately 300 trainers, our advisory team and I thank you for your trust and invite you to discover our 2023-2024 programming. We look forward to meeting you in our new building!
The HEC Montréal Executive School forges links with globally recognized players in the field of management in order to offer you the best knowledge on the market, provided by experienced professors and practitioners.
In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size
Learn to recognize conflict patterns, what triggers and escalates conflict in others, strategies to reduce defensiveness, how to communicate in a direct manner and provide feedback constructively.
By the end of this course, participants will develop capacity and skills to apply to resolving workplace conflicts with tact and skill.
This course will focus on building and managing relationships at all angles of the supervisor role.
Understanding and balancing our conflict style biases
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