The Conflict Management webinar is a safe and confidential space for you to gain the skills and confidence to deal with difficult situations and foster healthy and productive workplace relationships.
DurationDesigned for public servants, this half-day webinar will help you learn about and identify key tools in managing conflict in relationships and situations at work.
With experienced facilitators and active practice, you will understand and analyze your own responses to conflict in your workplace and how you can learn to manage and become more comfortable dealing with conflict.
The Conflict Management webinar is a safe and confidential space for you to gain the skills and confidence to deal with difficult situations and foster healthy and productive workplace relationships.
Learning Objectives:
The IOG is taking steps to protect the health of staff, tenants and visitors during the pandemic. To ensure a safe environment at our 60 George Street location, and in accordance with Ontario’s Step 3 rules, the IOG is implementing a policy that anyone entering the location must be fully vaccinated.
In this course, participants will learn de-escalation techniques and understand the cycle of aggression from both staff and customer perspectives.
The peace and post-conflict studies certificate is especially useful for those seeking a career in government, international governmental organizations
Our aim is for learners to return to work energised with practical and considered ways of viewing conflict.
This workshop will help you understand the root of conflict, communicate without causing defensiveness, de-escalate difficult situations, and resolve conflicts in both work and social settings.
This workshop explores de-escalation techniques and how to engage mindfully in conflictual situations.
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