Conflict Management

Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.

Course Prerequisites

• No previous knowledge is required.

Course Objectives

• Identify what conflict management is and how to deal with it in the workplace by using strategies that work.

Included with this course

• Lunch and refreshments when training is delivered at our training venues

• Comprehensive course materials and exercises

Conflict Management Course Content

Introduction

• What is conflict?

Conflict management strategies that work

• The six-step approach to win-win conflict resolution

• Practising everyday conflict resolution skills

• Dealing with the 4 most common sources of conflict that lead to disagreements

• Choosing a management style that fits the situation

How to deal with your own anger and emotions

• Safe ways to blow off steam without venting it on people

• How to understand what's really bugging you

• Seven steps you can take to experience your feelings without acting them out

• Expressing yourself without accusation, sarcasm or hostility

Responding to anger in others

• How to validate someone's anger without fanning the flames

• One sure-fire way to let the situation cool down before trying to resolve it

• Effective strategies for defusing an escalating argument

• Quickly de-escalating an emotional confrontation with a boss or co-worke

Conflict communication skills

• Overcoming the feeling that negative feedback is a personal attack

• Turning negative self-talk into positive affirmations

• Avoiding the eight most common pitfalls to giving negative feedback

• Recognising that difference between valid feedback and a personal put-down

Taking care of yourself

• Relaxation skills you can master to control stress and relieve tension

• How to handle rejection and still feel good about yourself

• Setting your limits - how to say ';No'; without generating anger or guilt