The new trend in conflict management is to maintain or enhance relationship while solving the conflict.
DurationThe new trend in conflict management is to maintain or enhance relationship while solving the conflict. This course is designed on the premise that working together, supervisors will:
Identifying roles and responsibilities of each member to resolve conflict
Encouraging effective conflict strategies
Assessing effectiveness of conflict management
Document conflict management details for all involved parties
Course Objectives
By the end of this course, learners will be able to:
Identify signs, stages and causes of conflict
Explain roles and responsibilities of all employees to reduce conflict for better performance
Apply conflict management techniques to resolve and manage conflicts
Employ right resources to help resolve conflicts
Prepare conflict management report and monitor conflict management progress
Welcome to James Cook Institute, formerly known as Eagle Infotech Consultants. With over 35 years of experience, we are an established training organization dedicated to empowering the Singapore workforce.
Our mission is to deliver exceptional training that maximizes learners’ potential and open up vast possibilities for their personal and professional growth.
At James Cook Institute, we pride ourselves on our expertise and the ability to provide cutting-edge short courses in IT and Soft Skills.
These areas are not only relevant to the current workplace but also crucial for the future of work. Our courses are meticulously crafted in collaboration with industry experts, ensuring real-world applicability.
Whilst our WSQ courses strictly adhere to the WSQ Skills Framework, we also offer customized training options tailored to the specific needs of our clients. To date, we have successfully empowered over 175,000 learners from diverse industries.
Excitingly, James Cook Academy, a wholly-owned subsidiary of James Cook University (JCU) in Singapore, acquired Eagle Infotech on 30 November 2021.
We are thrilled to announce the rebranding of Eagle Infotech Consultants to James Cook Institute to further leverage JCU’s network to reach new clients.
The ownership of James Cook Institute will also be transferred from James Cook Academy to JCU in Singapore to enable the consolidation of all training activities under James Cook Institute.
Driven by our passion for learning and growth, James Cook Institute is committed to diversifying and enhancing our short course offerings for individuals, as well as delivering customized programs for corporate clients.
Our primary goal is to provide more people with the opportunity to upgrade their skills and stay relevant and employable in today’s ever-changing world. Together, let us embark on a journey of endless possibilities, where opportunities abound, passions ignite, and optimism prevails.
Vision:
To be the preferred training provider to enable a future-ready workforce in Singapore and beyond
Mission:
rs for success through exceptional and tailored training, creating a supportive and innovative learning environment.
Establishing and maintaining a good relationship with your customers is key to the success of your business. At times people clash about things such as power, resources, strategy, decisions, roles, goals, personality, leadership styles, and the list goes on.
In this illuminating program, you will uncover the role of conflict in a workplace culture and learn both conflict mediation and conflict management techniques and when to use them for workplace disputes.
Conflict Management training is offered by Global Training Partners. University professors and national experts create our course curriculum.
Master crisis and conflict management to stand out as a problem-solving leader and pave your path to promotion.
Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job. but they can't deal with the difficult people in their lives.Â
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