Conflict Management

by James Cook Institute Claim Listing

The new trend in conflict management is to maintain or enhance relationship while solving the conflict.

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img Duration

16 Hours

Course Details

The new trend in conflict management is to maintain or enhance relationship while solving the conflict. This course is designed on the premise that working together, supervisors will:

  • Identifying roles and responsibilities of each member to resolve conflict

  • Encouraging effective conflict strategies

  • Assessing effectiveness of conflict management

  • Document conflict management details for all involved parties

 

Course Objectives

By the end of this course, learners will be able to:

  • Identify signs, stages and causes of conflict

  • Explain roles and responsibilities of all employees to reduce conflict for better performance

  •  Apply conflict management techniques to resolve and manage conflicts

  • Employ right resources to help resolve conflicts

  • Prepare conflict management report and monitor conflict management progress

  • Central Branch

    150 Orchard Rd, #06-14, Central

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