Even a productive, apparently efficient business can suffer from the results of unhealthy conflict.
DurationCourse Overview
Even a productive, apparently efficient business can suffer from the results of unhealthy conflict.
If an organisation is to be truly successful it must first learn to differentiate between healthy and unhealthy conflict, then learn to prevent and control unhealthy conflict.
This course will help you to understand the causes of conflict, how individuals handle it and how to manage and resolve conflict.
Detailed Course Content
What is conflict ? Understanding the difference between healthy disagreement and conflict
Understand the causes of conflict in the workplace and the effects of conflict on the individual and the team
Levels and stages of conflict
Strategies for handling conflict - understanding aggressive, passive/submissive, passive aggressive and assertive behaviour
Managing and resolving conflict
Promoting a positive environment
Jarrold Training, an established and trusted partner for all your business training needs. Our single minded aim is to help businesses and their people achieve brilliant performance by increasing skill levels, confidence and motivation. We do this by providing supportive, effective and relevant business training services.
Jarrold Training is a division of Jarrold & Sons. Founded in Suffolk in 1770 and with headquarters in St James Mill in the centre of Norwich, Jarrold is one of the most established businesses in the UK.
From early beginnings as a training service for the Apple Mac dealership, Jarrold Training has grown into one of the leading Business Training & Development providers, working with 100’s of private, public and voluntary sector organisation throughout East Anglia and the UK.
For over 25 years we have been providing effective business training across a full portfolio of Leadership & Management, IT, Business Skills, Project Management and Health & Safety. We offer both public scheduled courses and in-company programmes, tailored to our clients’ needs.
This training focuses on management and resolution enabling participants to develop the skills to develop and nurture internal and external relationships.
The course will aid staff to have a sound knowledge of effective communication techniques and the ability to recognise and respond effectively.
Virtual training course to enable managers or team leaders to apply firm but fair management techniques to deal with workplace conflict.
To introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace.
This session has been designed to provide you with the practical tools to handle difficult conversations. We will be looking at the way in which we need to prepare for conversations, what we can do during conversations to steer the discussion and what we can do at the end to ensure buy-in from the ...
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