Even a productive, apparently efficient business can suffer from the results of unhealthy conflict.
Course Overview
Even a productive, apparently efficient business can suffer from the results of unhealthy conflict.
If an organisation is to be truly successful it must first learn to differentiate between healthy and unhealthy conflict, then learn to prevent and control unhealthy conflict.
This course will help you to understand the causes of conflict, how individuals handle it and how to manage and resolve conflict.
Detailed Course Content
What is conflict ? Understanding the difference between healthy disagreement and conflict
Understand the causes of conflict in the workplace and the effects of conflict on the individual and the team
Levels and stages of conflict
Strategies for handling conflict - understanding aggressive, passive/submissive, passive aggressive and assertive behaviour
Managing and resolving conflict
Promoting a positive environment
Jarrold Training, an established and trusted partner for all your business training needs. Our single minded aim is to help businesses and their people achieve brilliant performance by increasing skill levels, confidence and motivation. We do this by providing supportive, effective and relevant business training services.
Jarrold Training is a division of Jarrold & Sons. Founded in Suffolk in 1770 and with headquarters in St James Mill in the centre of Norwich, Jarrold is one of the most established businesses in the UK.
From early beginnings as a training service for the Apple Mac dealership, Jarrold Training has grown into one of the leading Business Training & Development providers, working with 100’s of private, public and voluntary sector organisation throughout East Anglia and the UK.
For over 25 years we have been providing effective business training across a full portfolio of Leadership & Management, IT, Business Skills, Project Management and Health & Safety. We offer both public scheduled courses and in-company programmes, tailored to our clients’ needs.
This training course will equip participants with the skills to address difficult or challenging behaviour, understand how our responses can add or detract from meaningful dialogue and understand how to improve communication and interpersonal relationships to help participants turn conflict into ...
This course is designed for professionals and managers who would like to learn how to identify and manage conflict situations in the workplace, and to improve relationships across the business.
Inspiring and effective people managers and line managers are critical to the success of any organisation, as they are responsible for increasing productivity, ensuring targets are met and also for creating inclusive environments where employees feel engaged, respected and valued.
The course brings many benefits to the individual that are applicable across both work and personal situations. The ability to have difficult conversations in a constructive manner is an important interpersonal skill that most find very challenging.
Potential conflict means that some shy away or avoid dealing with problems related to behaviour or performance. However, failure to tackle these situations invariably means that the problem gets worse. Handled well, the conversations can not only resolve issues but also provide a springboard for im...
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