Conflict Management

by Keybase Training Solutions

Upon successful completion of this course, students will be able to Develop skills to assess a conflict situation and monitor your reaction to the conflict.

R3100

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Course Details

Upon successful completion of this course, students will be able to:

  • Develop skills to assess a conflict situation and monitor your reaction to the conflict.
  • Utilise effective communication techniques to manage conflict in a proactive manner.
  • Resolve conflict through identifying its source, determining and implementing the best solution.

 

Content:

Lesson 1: Recognising conflict

  • Identify your personal reaction to conflict
  • Develop a healthy attitude toward conflict
  • Assess the situation
  • Avoid conflict escalation

Lesson 2: Responding to conflict

  • Actively listen
  • Communicate effectively
  • Respond to negative tactics

Lesson 3: Resolving conflict

  • Identify the source of the conflict
  • Determine the best solution
  • Implement the solution
  • Moreleta Park Branch

    608 Rubenstein drive, Moreleta Park, Pretoria

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