Negotiation Skills And Conflict Management

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In the organizational process, there is requirement for negotiating with various stakeholders wherever there is conflict in sharing with each other. Negotiation is a part of organizational life with customers, employee representatives, outsourcing agencies etc.

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In the organizational process, there is requirement for negotiating with various stakeholders wherever there is conflict in sharing with each other. Negotiation is a part of organizational life with customers, employee representatives, outsourcing agencies etc.

Although negotiation is a communication process, it requires special understanding and skills to become successful in this process. The necessary inputs are:

  • What is negotiation and its importance
  • Negotiation and bargaining
  • Types of negotiation
  • Stages of negotiation
  • Negotiation styles
  • Strategies and techniques of successful negotiation
  • Qualities of an effective negotiator
  • Understanding the opponent and handling objections
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