Conflict can be disheartening and damaging to morale. However, conflicts occur based on the differences of values or opinions.
DurationConflict can be disheartening and damaging to morale. However, conflicts occur based on the differences of values or opinions.
By attending this training workshop, you will learn the skills to be able to handle conflict through understanding a balance of feelings and reason with theory and role play re-enacting. The focus will be how to create workable and empowering outcomes while maintaining goodwill.
Learning Outcomes:
Upon completion of this training workshop, you will be able to:
London Business Training Consulting (LBTC) is accredited by the British Accreditation Council (BAC) – a comprehensive quality assurance scheme for independent further and higher education in the United Kingdom (UK). BAC accreditation is recognised the world over as the clearest mark of educational quality in the private sector.
The BAC has been providing quality assurance for independent further and higher education in the UK for more than 35 years. Today students and governments all over the world recognise the BAC name as one the clearest indications of educational quality in the private sector.
A full member of the European Association for Quality Assurance (ENQA) and the International Network for Quality Assurance (INQAAHE) the BAC currently accredits more than 230 leading institutions in 19 countries.
For delegates from outside the UK, applying to an accredited institution is a mandatory requirement for a successful short-term study visa application. Download LBTC’s accreditation certificate.
The Level 3 Delivering Conflict Management Security Training Course in Luton offered by Amzia Training is an accredited qualification designed to meet the requirements of trainers who aim to provide scenario-based conflict management training.
This course will identify methods of dealing with different people and situations involving clients, colleagues and the general public
This course is intended for anyone who deals with customers particularly over the telephone. It is particularly effective for workers in a call centre environment. However, the course has many applications and can be used to develop all sorts of customer service issues.
our team will work with you to understand your specific and unique training requirements.
Conflict is unavoidable at work but in this session we will show you how conflict can actually result in positive outcomes if handled well. It can be the chance to get to the heart of a problem – rather than skimming the surface – and an opportunity to learn more about ourselves and others.
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