Conflict can be disheartening and damaging to morale. However, conflicts occur based on the differences of values or opinions.
DurationConflict can be disheartening and damaging to morale. However, conflicts occur based on the differences of values or opinions.
By attending this training workshop, you will learn the skills to be able to handle conflict through understanding a balance of feelings and reason with theory and role play re-enacting. The focus will be how to create workable and empowering outcomes while maintaining goodwill.
Learning Outcomes:
Upon completion of this training workshop, you will be able to:
London Business Training Consulting (LBTC) is accredited by the British Accreditation Council (BAC) – a comprehensive quality assurance scheme for independent further and higher education in the United Kingdom (UK). BAC accreditation is recognised the world over as the clearest mark of educational quality in the private sector.
The BAC has been providing quality assurance for independent further and higher education in the UK for more than 35 years. Today students and governments all over the world recognise the BAC name as one the clearest indications of educational quality in the private sector.
A full member of the European Association for Quality Assurance (ENQA) and the International Network for Quality Assurance (INQAAHE) the BAC currently accredits more than 230 leading institutions in 19 countries.
For delegates from outside the UK, applying to an accredited institution is a mandatory requirement for a successful short-term study visa application. Download LBTC’s accreditation certificate.
Building on the basics of effective communication, this course aims to boost your confidence in handling challenging situations. You'll learn to communicate unpopular information, defuse tense conversations, and effectively respond to challenging behaviour from individuals.
This course gives you an understanding of problem-solving. It covers how to recognise a problem, the effects and how to plan a solution to solve the problem.
Participants will learn strategies to handle difficult people and challenging conversations effectively. The course explores behavioural insights, mindset changes, and techniques for courageous conversations.
The process is assisted by a trained mediator who acts as a facilitator. The process works by encouraging the parties to speak to each other and reach a mutually acceptable agreement that will sort out their problems.
This course is designed to equip the learner with strategies to manage conflict with confidence, find creative solutions and make difficult decisions.
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