Conflict Management

Conflict management is about minimizing the negative aspects of business or workplace conflicts. Also, conflict management training involves maintaining positivity throughout and adapting and effective strategy to resolve the conflict. For this purpose, we furnish the finest conflict resolution strategies by Dr Mathew Thomas.

Moreover, we aim to make professionals learn team understanding and fine communication networking. Also, the comprehensive and specific training program has an integrated approach and covers all aspects of conflict management.

Being one of the prominent conflict management training companies in Mumbai, we endeavour to enable individuals to identify the trigger points efficiently.

Above all, we aim to make them learn the tools and techniques required to resolve issues and build a cooperative environment.

Conflict is prevalent throughout our society. All of us deal with disagreement, differences and other conflicts that arise in both our personal and professional lives. Do we avoid or do we confront? What is our natural way of handling conflict? Is there any effective way?

This one-day effective conflict management training course is designed to equip members of your organisation with essential conflict management skills that will support them to deal with a range of workplace conflicts, such as dealing with angry customers or service users, or negotiating and agreeing outcomes amongst team members.

The aim of this conflict management and resolution training course is for you to be able to identify and deal with conflict before a crisis occurs. The course has five main objectives: to identify the different stages of conflict and describe what happens at each stage, to explore your own relationship with conflict and how it can affect performance, to learn how to stop conflict from escalating and move both parties to agreement, to determine your natural style for dealing with conflict, and to understand the process for using negotiation and/or mediation for resolving conflict and create a win-win situation.

Conflict Management Training Workshop Outline:

Background To Conflict:

•  Triggers to aggressive behavior
•  Understanding persons’ needs when they are angry
•  Stages of conflict escalation

Recognising Rising Anger:

•  Reading signs and symptoms of aggression
•  Managing conflict ‘flashpoints’

Responding To Conflict:

•  Understanding our natural response to conflict
•  Understanding the impact of ‘red rag’ words and phrases
•  Managing our body language during conflict
•  Staying calm and managing our own responses

Managing Conflict:

•  Structuring and controlling the conversation
•  Listening and calming the situation
•  Emotional Maturity
•  Transforming Emotion and Confusion into Logic
•  Managing unpredictability (drugs, mental illness, etc.)
•  Saying no effectively
•  Handling abusive behaviour
•  Solving the problem
•  Creating Win-Win Situation
•  Paradigm Shift – New ways of influencing relationships