This course will help you to understand the mechanisms at play when you’re in a difficult situation.
DurationDifficult situations are inevitable. This course will help you to understand the mechanisms at play when you’re in a difficult situation. You’ll learn and practise behaviours that will navigate you through the tough times and help you avoid them in the first place. The program explores a number of techniques that allow you to take the initiative to change a difficult situation.
Duration:
Learning Outcomes
At completion of this course, participants will be able to evaluate and implement the following:
Identify the elements of a difficult situation
Analyse what works and doesn’t work when dealing with difficult situations
Describe your reactions to difficult situations and how they shape outcomes
Use listening, paraphrasing and questioning to ensure you understand the other person’s perspective
Apply assertive techniques to respond to difficult work place situations
Define conflict and identify your style in conflict situations
Apply a process for resolving workplace conflicts
We are an award winning registered training organisation (RTO 91088), specialising in supported online business courses. An industry leader in education technology and student support we offer you an engaging and immersive learning platform. Our experienced team provides you with a full circle of support for the duration of your study and will be there to celebrate when you reach graduation.
By recognising their own conflict handling styles and contrasting these with others, participants will learn practical skills which they can apply in a strategic and timely manner to their work and personal lives.
To be human is to experience conflict. To be successful is to have the ability to manage conflict and move forward.
This two (2) day course aims to provide learners with the knowledge and skills required to effectively manage conflict.
Conflict Resolution course is offered by The Pivot Institute. The programs are designed to be interactive and interesting and provide participants with a range of tools and techniques that can be immediately transferred into the workplace.
This course will give participants a six-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also be provided a set of skills in solution building and finding common ground.
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