This course will help you to understand the mechanisms at play when you’re in a difficult situation.
DurationDifficult situations are inevitable. This course will help you to understand the mechanisms at play when you’re in a difficult situation. You’ll learn and practise behaviours that will navigate you through the tough times and help you avoid them in the first place. The program explores a number of techniques that allow you to take the initiative to change a difficult situation.
Duration:
Learning Outcomes
At completion of this course, participants will be able to evaluate and implement the following:
Identify the elements of a difficult situation
Analyse what works and doesn’t work when dealing with difficult situations
Describe your reactions to difficult situations and how they shape outcomes
Use listening, paraphrasing and questioning to ensure you understand the other person’s perspective
Apply assertive techniques to respond to difficult work place situations
Define conflict and identify your style in conflict situations
Apply a process for resolving workplace conflicts
We are an award winning registered training organisation (RTO 91088), specialising in supported online business courses. An industry leader in education technology and student support we offer you an engaging and immersive learning platform. Our experienced team provides you with a full circle of support for the duration of your study and will be there to celebrate when you reach graduation.
This Conflict Management training presented by the team at Aptitude Management provides powerful techniques for leaders to handle workplace conflict, and build common ground (between staff members) to facilitate a better work team culture.
Our Conflict Management and difficult conversation training give you and your staff the skills needed to manage workplace conflict and handle difficult conversations with confidence.
Conflict Resolution course is offered by Wesley Vocational Institute
Conflict Resolution course is offered by Safety and Learning Techniques. Our Teabag Training packages are fully customised and delivered flexibly to suit your requirements. You even control the course duration.
Fear of conflict leads to more conflict. Having the soft skills to tackle difficult conversations at its source leads to a healthier, more productive workplace.
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