When working with people, it is common that personality and attitude clashes might arise. Managing these conflicts while aiming to achieve personal and work objectives is incredibly challenging and when not managed properly,
DurationManaging Conflict
Description
When working with people, it is common that personality and attitude clashes might arise. Managing these conflicts while aiming to achieve personal and work objectives is incredibly challenging and when not managed properly, can threaten to create major disruption within the team or with clients. The ability to effectively manage conflict is a core competency in the 21st-century workplace.
Outcomes:
List the possible causes of conflict in the workplace
State the five potential approaches to resolving conflict, and identify the optimum option
Outline how to avoid the ‘ostrich position’
Describe the role that Emotional Intelligence plays in ensuring a positive outcome
Content:
The Causes of Conflict
The Conflict Thermometer
Transactional Analysis – Behaviour breeds Behaviour
Assuming the Ostrich Position
Seven steps to conflict conversations
The Thomas Kilman Model
Emotional Intelligence
Modules:
The causes of conflict
Defining ‘conflict’ – is it always bad?
What causes conflict in the workplace
The conflict thermometer – addressing issues before over-reaction!
Transactional Analysis
Eric Byrne’s model – the 3 main and 4 sub elements
The Betaris Box – behaviour breeds behaviour and understanding out role
Assuming the ostrich position
Why do we put it off
Planning the conversation
Dealing with difficulty
Our own approach to managing conflict
The seven steps to conflict conversations (based on Stephen Covey’s ‘7 habits’)
The Thomas Kilman conflict model – how you behave in conflict situations
Emotional Intelligence
The five competencies
Emotional Hijack
Managing personal stressors
Learning that sticks!
How we work and why you’ll love working with us on your next project.
By motivating developing and enabling your people through learning, we can help you achieve your organisational goals.
Our consulting process ensures we deeply understand your business and learn what really makes your people and your customers tick. Through this approach, we are able to design a solution that perfectly fits your needs, and provides the outcomes you desire.
We aim to give our clients more than just a great learning experience. We work with you to measure ROI/ROE post-deployment, measure, test and adjust the learning to fit any further challenges and opportunities that you may face down the line.
At MPI, it’s all about your learning and development requirements. Your performance challenges, your strategic outcomes, and the solution you need.
We love to working collaboratively
We approach each project focusing on our client’s needs. We collaborate with you, our client to provide you with exactly what you need to achieve your learning goals. We work with you to identify your challenges through detailed research and feedback.
Through our carefully selected partners, we can provide cutting-edge solutions that deliver the results you need, on time and on budget. MPI aims to empower you with the skills and knowledge to drive ongoing change and growth throughout your business.
Our Consultants, Trainers & Designers are some of the best in the industry. Hand-picked for each project, we ensure they are the right people to deliver, design and lead your people through their learning journey. We want you to feel a deep trust with our consultants and know they are dedicated to you and your business growth.
We work with expert thought leaders who think creatively, they bring passion, engagement and joy into the learning we deliver. After all, if the person at the front of the room loves what they do, your learners will too!
Conflict can be disheartening and damaging to morale. However, conflicts occur based on the differences of values or opinions.
This course is designed to help attendees recognise when a situation is escalating and de-escalate the situation using the appropriate methods, while keeping themselves and all others involved safe.
The course looks at managing conflict resolution in the workplace through introducing a range of approaches to handling awkward situations and providing techniques and advice on the best ways to handle and avoid conflicts with other members of staff or members of the general public.
The Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF) has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.
The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year.
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in the UK, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2025 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore
Saudi Arabia
Egypt
Jordan