Conflict is an inevitable part of work. We’ve all seen situations where people with different goals and needs have clashed, and we’ve all witnessed the often intense personal animosity that can result.
DurationConflict is an inevitable part of work. We’ve all seen situations where people with different goals and needs have clashed, and we’ve all witnessed the often intense personal animosity that can result.
Conflict situations and training involves
Triggers to aggressive behaviour
Understanding customers’ needs when they are angry
Stages of conflict escalation
How our safety can be compromised
Reading signs and symptoms of aggression
Managing conflict ‘flashpoints’
Understanding our natural response to conflict
Understanding the impact of ‘red rag’ words and phrases
Managing our body language during conflict
Staying calm and managing our own responses
Structuring and controlling the conversation
Listening and calming the situation
Acknowledging difficulties and customer emotions
Saying no effectively
Handling abusive behaviour
Solving the problem
Our business conflict training courses in Leicester are bespoke and designed for your business needs. We will assess your organisation and identify how the course best suits your current business needs.
Our Counsellors
My Solution Wellbeing Counselling is a wellbeing service based in Leicester, Nottingham, Derby, Coventry and Edinburgh.
My Solution Wellbeing Counselling, are a team of trained counsellors who specialise in working with both children and adults. We offer a private and confidential counselling service with same-day appointments available to ensure you get the help you need when you need it. You may have found us searching for counselling near me.
Our offices are located locally for easy access, and we strive to provide a cost-effective service to all of our clients. Whether you prefer face-to-face or online counseling, you can book a session by calling our offices Leicester: (0****** 0092) Nottingham: (0****** 7912) Coventry: (0****** 0299) Derby: (0****** 9709) Edinburgh: (0****** 0395)
We offer daytime, evening, and weekend appointments to fit your schedule.
Our goal is to empower you to make positive changes in your life.
The objective of this course is to develop techniques for dealing with conflict and to understand the nature of and the necessity of conflict. Wherever you work, whatever you do there is always the possibility for conflict. Many people find conflict extremely difficult to deal with and often shy a...
I am passionate about helping individuals unleash their natural talents, enabling them to discover their greatest potential, boost their personal energy and focus on what they wish to achieve.
Our course on 'Conflict Management in Hospitality' is meticulously designed to equip you with the essential skills and techniques to understand, prevent, and resolve conflicts effectively.
The Confederation of British Industry estimates that the cost of workplace Conflict is around £33 Billion each year. It also estimates that up to 20% of Leaders’ time is spent dealing with Conflict.
Effective feedback is essential for an open and collaborative culture, but feedback is often feared and avoided. This session gives people the skills and confidence to have difficult conversations leading to better relationships in the workplace. Suitable for anyone responsible for giving motivatio...
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