Conflict is an inevitable part of work. We’ve all seen situations where people with different goals and needs have clashed, and we’ve all witnessed the often intense personal animosity that can result.
DurationConflict is an inevitable part of work. We’ve all seen situations where people with different goals and needs have clashed, and we’ve all witnessed the often intense personal animosity that can result.
Conflict situations and training involves
Triggers to aggressive behaviour
Understanding customers’ needs when they are angry
Stages of conflict escalation
How our safety can be compromised
Reading signs and symptoms of aggression
Managing conflict ‘flashpoints’
Understanding our natural response to conflict
Understanding the impact of ‘red rag’ words and phrases
Managing our body language during conflict
Staying calm and managing our own responses
Structuring and controlling the conversation
Listening and calming the situation
Acknowledging difficulties and customer emotions
Saying no effectively
Handling abusive behaviour
Solving the problem
Our business conflict training courses in Leicester are bespoke and designed for your business needs. We will assess your organisation and identify how the course best suits your current business needs.
Our Counsellors
My Solution Wellbeing Counselling is a wellbeing service based in Leicester, Nottingham, Derby, Coventry and Edinburgh.
My Solution Wellbeing Counselling, are a team of trained counsellors who specialise in working with both children and adults. We offer a private and confidential counselling service with same-day appointments available to ensure you get the help you need when you need it. You may have found us searching for counselling near me.
Our offices are located locally for easy access, and we strive to provide a cost-effective service to all of our clients. Whether you prefer face-to-face or online counseling, you can book a session by calling our offices Leicester: (0****** 0092) Nottingham: (0****** 7912) Coventry: (0****** 0299) Derby: (0****** 9709) Edinburgh: (0****** 0395)
We offer daytime, evening, and weekend appointments to fit your schedule.
Our goal is to empower you to make positive changes in your life.
The working environment can frequently resemble a war-zone; conflict can arise between individuals, within and between teams and within the larger organisation.
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