Conflict is an inevitable part of work. We’ve all seen situations where people with different goals and needs have clashed, and we’ve all witnessed the often intense personal animosity that can result.
DurationConflict is an inevitable part of work. We’ve all seen situations where people with different goals and needs have clashed, and we’ve all witnessed the often intense personal animosity that can result.
Conflict situations and training involves
Triggers to aggressive behaviour
Understanding customers’ needs when they are angry
Stages of conflict escalation
How our safety can be compromised
Reading signs and symptoms of aggression
Managing conflict ‘flashpoints’
Understanding our natural response to conflict
Understanding the impact of ‘red rag’ words and phrases
Managing our body language during conflict
Staying calm and managing our own responses
Structuring and controlling the conversation
Listening and calming the situation
Acknowledging difficulties and customer emotions
Saying no effectively
Handling abusive behaviour
Solving the problem
Our business conflict training courses in Leicester are bespoke and designed for your business needs. We will assess your organisation and identify how the course best suits your current business needs.
Our Counsellors
My Solution Wellbeing Counselling is a wellbeing service based in Leicester, Nottingham, Derby, Coventry and Edinburgh.
My Solution Wellbeing Counselling, are a team of trained counsellors who specialise in working with both children and adults. We offer a private and confidential counselling service with same-day appointments available to ensure you get the help you need when you need it. You may have found us searching for counselling near me.
Our offices are located locally for easy access, and we strive to provide a cost-effective service to all of our clients. Whether you prefer face-to-face or online counseling, you can book a session by calling our offices Leicester: (0****** 0092) Nottingham: (0****** 7912) Coventry: (0****** 0299) Derby: (0****** 9709) Edinburgh: (0****** 0395)
We offer daytime, evening, and weekend appointments to fit your schedule.
Our goal is to empower you to make positive changes in your life.
Delegates will develop the confidence to deal with a variety of difficult situations through employing an objective approach and effective communication skills.
Welcome to Your Optimum Life, I am Caroline Butcher Trainer and Master Practitioner of Neuro Linguistic Programming (NLP) and Hypnotherapy, Master Practitioner in Time-Line Therapy, and Coaching for personal and business.
Not ready to commit to a full apprenticeship programme? We can design a schedule around the aspirations of your business, from standalone sessions to a complete skills development plan.
Conflict within a workplace can appear in many forms, from personality conflicts between employees to employee and supervisor issues.
This course provides the most effective techniques and strategies for handling and resolving conflict in the workplace. Conflict can occur in any workplace,
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