This one day course has a mixture of theory and practical exercises designed to help you create more effective outcomes.
DurationConflict Management
The purpose of this course
This one day course has a mixture of theory and practical exercises designed to help you create more effective outcomes.
Benefits to an organisation
This course helps you understand that the solution lies with you, not them. Changing what you do, what you say and how you say it, you will create changes in the other person. Even if you don’t always get what you want, you will be driving what happens between the two of you, not them.
Who is this course for?
All personnel who are in daily contact with ‘difficult’ customers or employees. This course would also benefit individuals who manage negotiations and meditations.
What will the course cover?
The purpose of conflict
Changing what you do for a different outcome
Defining a ‘difficult’ person
Working with difficult people
Using honesty and agreement
Turning arguments into discussions
Diffusing blame
Active listening and responding
Understanding the roles people play
Dealing with strong feelings
Delivering bad news or a difficult message
Feeding the solution not the problem
Choosing appropriate conflict
Creating win/win: achieving resolution
Getting to the core of the problem
By the end of the course, delegates will be able to
Understand and appreciate why conflict exists
Know how to deal with difficult situations
Understand how to arrive at an amicable solution
Have an appreciation and understanding of the other persons point of view
Know how to deliver your message so it will be ‘heard’
Avoid reacting to ‘knee jerk’ reactions
Create win/win solutions to problems and maintain positive relationships
Have the tools to diffuse conflict before it exists
Create clear and concise outcome goals
Have a greater appreciation of conflict management techniques
About Us
A Chamber of Commerce for Northamptonshire was founded in 1917 in response to the concerns of boot and shoe manufacturers over exports during the first world war.
Since then Chamber membership has grown significantly and now represents around 1,000 Northamptonshire businesses – who employ over one third of the county’s workforce. We enjoy the enviable reputation of being the largest business support agency in the county.
The Chamber is further enhanced by being part of a worldwide network and is one of the British Chambers of Commerce (BCC) Accredited Chambers – the largest and most powerful network for business in the UK.
The wide range of Chamber Membership benefits have been specifically designed to enable small and medium sized businesses to make the most of their potential. As part of your membership and our partnership approach there is a commitment policy that outlines what we’ll do for you.
2017 was a landmark year in the history of the Northamptonshire Chamber of Commerce.
During the year the Chamber celebrated its centenary – making it one of the oldest surviving business support companies in the county.
It was established in 1917 in response to boot and shoe manufacturers’ concerns about exports during the First World War.
The Chamber hosted a variety of events throughout its centenary year to unite past and present presidents, board directors, CEOs, members and partners who have helped to shape the organisation.
Learn how reducing conflict can help to improve employee engagement, retention and productivity at work.
Conflict can have an adverse impact on our relationships and the world around us at both a micro and macro level, but does it have its place? Conflict can open our eyes to new ways of thinking, deepen relationships, promote organisational vitality and help us verbalize our needs.
Conflict can arise in any situation, but it often falls to the direct manager to try to resolve it in the workplace. In this one day session, we will explore where conflict comes from and how it is fuelled.
To improve professional confidence of social care practitioners in Managing Challenging Conversations & Conflict Training to assist in successfully employing professional curiosity in a social care context.
It can be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations arising and feel more confident in being able to deal with situations if they arise.
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