Conflict Management course is offered by Northern Skills Group. Our team have excellent knowledge and understanding in many industry sectors and have the right tools to create a tailored training solution for your business.
DurationConflict Management course is offered by Northern Skills Group. Our team have excellent knowledge and understanding in many industry sectors and have the right tools to create a tailored training solution for your business.
Northern Skills Group are committed to delivering apprenticeship and training solutions which are aligned with business needs and ensure our region holds a strong position in our globalised economy.
Northern Skills is an expert provider of apprenticeships, employer-led training and retraining and works with over 2000 businesses in the North East and Yorkshire.
Our specialist team of industry trained experts deliver training courses and apprenticeships across the North including Newcastle, Gateshead, Middlesbrough as well as our dentistry apprenticeship programmes in York.
We offer an extensive range of courses and programmes including engineering, dentistry, accountancy, electrical, leadership and management, customer service, manufacturing and many more.
Conflict in the workplace is the major cause of people leaving companies. This course gives the tools to end conflicts and promote healthy relationships. The course also addresses the most common types of difficult people and the appropriate methods for handling their behaviour.
Difficult workplace conversations are inevitable and this course is for those who would like to develop their confidence in these situations. It explores the nature of ‘difficult conversations’ and provides practical tools and tips for managing these.
Challenging conversations – a look at how these can be managed
This qualification provides employees with a foundation in conflict resolution. Emphasis is placed on the importance of personal safety when assessing risks, managing escalation, and de-escalating confrontational behaviour in a workplace situation.
This programme will help you have a clearer understanding of conflict and how it arises. By reading through this guide and taking part in the exercises it includes you will be better equipped to resolve conflict satisfactorily in a way which can result in a positive outcome for all involved.
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