This conflict management course shows by understanding the causes of conflict and how to manage it,
Course Details
How Good Are Your People At Dealing With Conflict?
Most people do not actually enjoy confrontation and conflict. Conflict can begin with a difference of opinion and may easily escalate if left unchecked.
If one of the parties in the conversation has the skills to manage conflict, there is a great opportunity for an early and satisfactory resolution. This one-day conflict management course shows you how
This conflict management course shows by understanding the causes of conflict and how to manage it, both internally and externally, it can increase harmony with clients and team members alike.
Reduced conflict leads to more productivity, positive outcomes, and productive working relationships.
Benefits To You
By the end of the course, participants will be able to:
Understand what do we mean by ‘conflict’.
Understand how to identify the signs of escalating behaviour.
Understand and identify the profiles of individuals that are likely to find conflict.
Understand how to manage conflict situations.
Understand how to manage aggressive behaviour in others.
Understand how to deal with generally ‘difficult’ people.
Course Contents
What do we mean by ‘conflict’.
How to identify the signs of escalating behaviour.
The main causes of conflict.
Identify the profiles of individuals that are likely to find conflict.
How to manage conflict situations.
How to mediate conflict between others.
How to be assertive in dealing with conflict.
How to manage aggressive behaviour in others.
How to avoid increasing the risk of conflict in a situation.
How to deliver feedback to individuals who are in different mental states.
How to effectively deliver ‘bad’ news.
How to deal with generally ‘difficult’ people.
About Us
Oakley Training & Consultancy was founded in Basingstoke, Hampshire, in 2007 after many years of working in the learning and development sector.
We noticed there was a disregard to how people were being taught to deal with their everyday job roles. They were mainly being taught ‘out of a book’ by trainers who did not actually have real life experience.
This got us to thinking about other training courses that were also being taught in this way. After thorough research, we gradually began to add further training courses for businesses that needed practical training solutions for their employees – e.g. for first aid, safety and technical elements, and so their organisation would be fully regulated and compliant.
Our vision is and will always be to ensure that all of our clients have access to the most relevant training courses and practical, solution-based assessment, consultancy and training development services – whenever and wherever they need it.
We fully understand the importance of treating each client as an individual, which is why we consistently respond to delegates individual needs and requirements.
Our team of carefully chosen experts have a tremendous wealth of knowledge and experience in their chosen training field, and they work closely with our clients to enable them to achieve their goals within their required timescales.
We all take great pride in passing our knowledge and enthusiasm onto our course delegates. We believe that by doing this we will become the provider of choice by providing practical based training not on offer anywhere else. By achieving this we will build a sustainable and respected business, which will help businesses become better at what they do.
At Oakley Training & Consultancy, it is our belief everybody should have access to the right training and equipment so that they can cope with any medical emergencies and carry out their role at work safely and efficiently.
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