Conflict Management

by Paradise Training Claim Listing

Anyone who interacts with people on a face-to-face basis, where possible conflict can occur.  Unresolved conflict impacts on everyone’s performance, morale and well-being and it is vital to resolve it effectively.

£1200

Contact the Institutes

Fill this form

Advertisement

Paradise Training Logo

img Duration

1 Day

Course Details

Conflict Management

Target audience

Anyone who interacts with people on a face-to-face basis, where possible conflict can occur.  Unresolved conflict impacts on everyone’s performance, morale and well-being and it is vital to resolve it effectively.

Course Content - Conflict Management

  • What is conflict?

  • How conflict evolves and what are the causes?

  • 9 early warning signs of conflict in the workplace

 Conflict in Teams

  • What is a Team

  • How teams form

  • Why conflict occurs in teams

  • The 5 Dysfunctions of a team

Understanding Challenging Behaviour

  • Clarify the difference between aggressive, assertive and passive behaviour

  • Recognise the effects of each type on self and others, gain tips towards assertiveness

Resolving Conflict & Negotiating

  • Thomas Kilman Model

  • Your conflict management style

  • OCEAN

  • Transactional Analysis

  • De-escalating Conflict

  • Negotiating Win-Win

Managing Your Emotions and Building Rapport

  • Managing your emotions

  • Emotional Intelligence

  • Improving Emotional Intelligence

Influencing Skills

  • 7 Traits of influential people

  • Push & Pull

  • 4 Strategies of influencing

What are the benefits of attending this course?

Upon completion of this course, you will understand the common causes of conflict and recognise patterns of behaviour you may encounter. 

Be alert to the warning and danger signs of conflict and confidently take the main steps to avert or deal with possible conflict. Used learned techniques to communicate effectively and build rapport.

  • Northampton Branch

    1 Pedigree Farm , Northampton

Check out more Conflict Management courses in UK

SJA Training Services Ltd Logo

Conflict Management & Rrsolution

Here at SJA Training service have used our combine security experience and put together a course that works both for security and any other day to day public service user.

by SJA Training Services Ltd [Claim Listing ]
PCM Associates Logo

Managing Conflict Within the Team or With Clients

This course will look at aspects of law and conflict; how to deal with conflict and dissipate conflict within your team. Scroll down to view a brief course description and list of key modules. 

by PCM Associates [Claim Listing ]
Aspire Training Team Logo

Conflict Resolution

This course provides the most effective techniques and strategies for handling and resolving conflict in the workplace. Conflict can occur in any workplace,

by Aspire Training Team [Claim Listing ]
  • Price
  • Start Date
  • Duration
Jay Phelps Logo

How To Deal With Negative Responses

I provide the chance for clients to receive very personal one to one support and care.

by Jay Phelps [Claim Listing ]
  • Price
  • Start Date
  • Duration
Dickson Training Logo

Dealing with Difficult Situations with Confidence

Description At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill. This is especially true for managers who will be force...

by Dickson Training [Claim Listing ]

© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy