Conflict Management

by Paradise Training Claim Listing

Anyone who interacts with people on a face-to-face basis, where possible conflict can occur.  Unresolved conflict impacts on everyone’s performance, morale and well-being and it is vital to resolve it effectively.

£1200

Contact the Institutes

Fill this form

Advertisement

Paradise Training Logo

img Duration

1 Day

Course Details

Conflict Management

Target audience

Anyone who interacts with people on a face-to-face basis, where possible conflict can occur.  Unresolved conflict impacts on everyone’s performance, morale and well-being and it is vital to resolve it effectively.

Course Content - Conflict Management

  • What is conflict?

  • How conflict evolves and what are the causes?

  • 9 early warning signs of conflict in the workplace

 Conflict in Teams

  • What is a Team

  • How teams form

  • Why conflict occurs in teams

  • The 5 Dysfunctions of a team

Understanding Challenging Behaviour

  • Clarify the difference between aggressive, assertive and passive behaviour

  • Recognise the effects of each type on self and others, gain tips towards assertiveness

Resolving Conflict & Negotiating

  • Thomas Kilman Model

  • Your conflict management style

  • OCEAN

  • Transactional Analysis

  • De-escalating Conflict

  • Negotiating Win-Win

Managing Your Emotions and Building Rapport

  • Managing your emotions

  • Emotional Intelligence

  • Improving Emotional Intelligence

Influencing Skills

  • 7 Traits of influential people

  • Push & Pull

  • 4 Strategies of influencing

What are the benefits of attending this course?

Upon completion of this course, you will understand the common causes of conflict and recognise patterns of behaviour you may encounter. 

Be alert to the warning and danger signs of conflict and confidently take the main steps to avert or deal with possible conflict. Used learned techniques to communicate effectively and build rapport.

  • Northampton Branch

    1 Pedigree Farm , Northampton

Check out more Conflict Management courses in UK

Interactive Healthcare Training Logo

Conflict Resolution

Knowledge of the handling and management of complaints and conflict resolution in the workplace is another requirement for Health and Social Care Professionals.

by Interactive Healthcare Training [Claim Listing ]
  • Price
  • Start Date
  • Duration
Enhance Coaching Ltd Logo

Conflict Resolution

Organisational support from enhance coaching is designed to help you, your employees and your organisation achieve your goals and get the maximum benefit. 

by Enhance Coaching Ltd [Claim Listing ]
Gateway HR and Training Ltd Logo

Conflict Management

This workshop looks to uncover the main causes of conflict, particularly in the workplace, with the overall aim of helping delegates to become more proactive in how they manage potential conflict before it becomes actual conflict.

by Gateway HR and Training Ltd [Claim Listing ]
AKU Training Logo

Managing Conflict

This training course will equip participants with the skills to address difficult or challenging behaviour, understand how our responses can add or detract from meaningful dialogue and understand how to improve communication and interpersonal relationships to help participants turn conflict into ...

by AKU Training [Claim Listing ]
  • Price
  • Start Date
  • Duration
Keys Training Logo

Conflict Management Skills Training

Today’s ever increasing speed of change brings many conflicts of interest into the workplace. These need to be managed and resolved if irreparable damage is to be avoided. This one day course explores how best to manage conflict as a strategy to facilitate healthy organisational development.

by Keys Training [Claim Listing ]

© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy