Anyone who interacts with people on a face-to-face basis, where possible conflict can occur. Unresolved conflict impacts on everyone’s performance, morale and well-being and it is vital to resolve it effectively.
DurationConflict Management
Target audience
Anyone who interacts with people on a face-to-face basis, where possible conflict can occur. Unresolved conflict impacts on everyone’s performance, morale and well-being and it is vital to resolve it effectively.
Course Content - Conflict Management
What is conflict?
How conflict evolves and what are the causes?
9 early warning signs of conflict in the workplace
Conflict in Teams
What is a Team
How teams form
Why conflict occurs in teams
The 5 Dysfunctions of a team
Understanding Challenging Behaviour
Clarify the difference between aggressive, assertive and passive behaviour
Recognise the effects of each type on self and others, gain tips towards assertiveness
Resolving Conflict & Negotiating
Thomas Kilman Model
Your conflict management style
OCEAN
Transactional Analysis
De-escalating Conflict
Negotiating Win-Win
Managing Your Emotions and Building Rapport
Managing your emotions
Emotional Intelligence
Improving Emotional Intelligence
Influencing Skills
7 Traits of influential people
Push & Pull
4 Strategies of influencing
What are the benefits of attending this course?
Upon completion of this course, you will understand the common causes of conflict and recognise patterns of behaviour you may encounter.
Be alert to the warning and danger signs of conflict and confidently take the main steps to avert or deal with possible conflict. Used learned techniques to communicate effectively and build rapport.
About Us
Paradise Training is an integral part of Paradise Computing Ltd, an IT company providing high-quality business management solutions. Together, Paradise offers expert support for Sage 200 finance software, bespoke application development, cloud hosting and IT infrastructure support as well as delivering outstanding training courses.
Track Record
We are proud to work with several international household names, as well as supporting a wide variety of valued smaller local businesses.
Since 1987 we have successfully provided robust and innovative technical solutions to our customers. Our commitment to providing on-time and on-budget delivery means many of our customers keep coming back to us, project after project.
Approach
Our approach is to resolve the challenges faced by our customers with the expertise that comes from many years of working in our chosen fields and honing our skills.
We value enthusiasm and lateral thinking, and use this to keep our services fresh. We are always learning about new methods, techniques and products and research the effectiveness of these for the benefit of our customers.
Our People
Our people are all professional and motivated, working well together in teams to provide different perspectives on issues. The teams (Cloud, Sage and Training) also exchange information regularly to see how they can support and complement each other to provide a better overall service.
Location
Paradise is based in a converted farm on the historical Althorp Estate, 2 miles north of Northampton. We service local businesses in Northamptonshire, the Midlands and nationally throughout the UK.
This places us conveniently in the heart of the UK, with roads to the north and south (M1), west (M6) and east (A14), as well as being on the main railway line with Northampton station only 5 minutes from the office. See a map here.
Dealing with Conflict Course Is Offered By Empower Development
This qualification provides employees with a foundation in conflict resolution. Emphasis is placed on the importance of personal safety when assessing risks, managing escalation, and de-escalating confrontational behaviour in a workplace situation.
Not ready to commit to a full apprenticeship programme? We can design a schedule around the aspirations of your business, from standalone sessions to a complete skills development plan.
We're experienced in working across a wide range of industries and sectors in both the public and private sector. This includes healthcare, hospitals, mental health services, residential homes and food services.
Conflict can be hugely damaging to the success of your organisation. At a high level, disputes can literally tear a company in two. But anywhere conflict arises, it creates a tense and unproductive work environment.
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