Participants will not only learn new techniques for dealing with conflicts, but will get a chance to share their methods of dealing with them.
What causes conflict in business? Why do some customers/clients create difficult situations, and how can such problems be solved in a way that everyone wins?
What are the sources of internal conflicts in the workplace? How do you deal with the "difficult" co-worker, the "impossible" boss, the employee who is always in conflict with someone?
Participants will not only learn new techniques for dealing with these issues, but will get a chance to share their methods of dealing with them.
With the launch of its new strategic plan for 2022-2026, In Front of What’s Ahead, Red River College will embark on a bold new path forward by becoming Red River College Polytechnic (RRC Polytech).
The new name recognizes RRC Polytech’s evolution into a unique post-secondary institution that blends deep, knowledge-based learning with applied, hands-on experience, and highlights the important role our graduates play in growing Manitoba’s economy as our province recovers from the pandemic and looks to the future.
RRC Polytech’s new strategic plan and bold new vision were created in consultation with staff, trusted partners and community supporters over a nine-month period.
The process allowed RRC Polytech to shine a spotlight on its strengths, and recognize its blind spots to create three new commitments for the next five years:
As Manitoba’s polytechnic, our top priority is preparing students to thrive in a rapidly changing world of work. Achieving this requires that we take a leap into the future, rather than incremental steps – a bold approach that shows our community and partners we’re not only ready to meet rapidly shifting demands, but to lead the way forward.
In this course, participants will learn de-escalation techniques and understand the cycle of aggression from both staff and customer perspectives.
This course will teach you nonviolent communication techniques
In an escalating situation minutes matter. Attending this course will give you the knowledge, practice, and confidence to de-escalate someone’s behaviour effectively. This interactive training includes skill practice activities related to de-escalating crisis situations and behaviors.
Identify your own conflict style and that of others, explore the problem-solving process, and discover practical strategies and tools that will increase your confidence and skill in resolving conflicts in a constructive manner.
Ongoing professional development keeps employees up-to-date on the skills needed for their job which can help them achieve their goals and maximize their potential.
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