Conflict Management

by Safety Solutions Training Ltd Claim Listing

In the increasingly demanding environment for Housing Associations and Social Housing providers, employees encounter growing challenges. When visiting contract holders in their homes, they may face difficult individuals who exhibit anger and aggression.

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Course Details

Course Background

In the increasingly demanding environment for Housing Associations and Social Housing providers, employees encounter growing challenges. When visiting contract holders in their homes, they may face difficult individuals who exhibit anger and aggression.

Contract holders often have complex needs, which can include alcohol or substance misuse, ownership of dangerous dogs, substandard living conditions, and a tendency to behave inappropriately towards staff or make baseless allegations or complaints.

Prioritising safety is essential for both your staff and the clients they serve. Our Conflict Management and Lone Worker Personal Safety Training equips Housing Association employees with the confidence and skills necessary to skilfully manage these intricate situations.

Course Highlights

Health and Safety Compliance

Explore the Health and Safety at Work Act under the guidance of experts who've navigated its complexities. Our dedicated trainers emphasise the shared responsibilities of both employers and employees, ensuring a comprehensive understanding of safety regulations.

Lone Working During Home Visits

Our course covers a range of crucial aspects, including

  • Assessing information, checking warning markers prior to home visits

  • Know how and when to use a lone worker device, setting ‘amber alerts’ activating the device in emergency situations

  • Driving or the use of public transport when visiting clients

  • Walking to and from the property

  • Engagement at the front door and going inside

  • Identifying possible safeguarding concerns

  • Dynamic assessments, including assessing for intoxication (drink or drugs), sharps, weapons and other potential hazards

  • Strategies for sitting or choosing to stand during visits

  • Excuses to leave if necessary

  • Cardiff Branch

    7 Coryton Crescent, Cardiff

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