In the increasingly demanding environment for Housing Associations and Social Housing providers, employees encounter growing challenges. When visiting contract holders in their homes, they may face difficult individuals who exhibit anger and aggression.
Course Background
In the increasingly demanding environment for Housing Associations and Social Housing providers, employees encounter growing challenges. When visiting contract holders in their homes, they may face difficult individuals who exhibit anger and aggression.
Contract holders often have complex needs, which can include alcohol or substance misuse, ownership of dangerous dogs, substandard living conditions, and a tendency to behave inappropriately towards staff or make baseless allegations or complaints.
Prioritising safety is essential for both your staff and the clients they serve. Our Conflict Management and Lone Worker Personal Safety Training equips Housing Association employees with the confidence and skills necessary to skilfully manage these intricate situations.
Course Highlights
Health and Safety Compliance
Explore the Health and Safety at Work Act under the guidance of experts who've navigated its complexities. Our dedicated trainers emphasise the shared responsibilities of both employers and employees, ensuring a comprehensive understanding of safety regulations.
Lone Working During Home Visits
Our course covers a range of crucial aspects, including
Assessing information, checking warning markers prior to home visits
Know how and when to use a lone worker device, setting ‘amber alerts’ activating the device in emergency situations
Driving or the use of public transport when visiting clients
Walking to and from the property
Engagement at the front door and going inside
Identifying possible safeguarding concerns
Dynamic assessments, including assessing for intoxication (drink or drugs), sharps, weapons and other potential hazards
Strategies for sitting or choosing to stand during visits
Excuses to leave if necessary
At Safety Solutions, we stand as more than just another training provider. We serve as the gateway to a safer, more secure future. Our mission is clear: to equip individuals and organisations with the knowledge, skills, and confidence required to navigate the multifaceted challenges of our contemporary world.
Why opt for Safety Solutions?
In a world where violence, extremism, and the perils of everyday existence endure, knowledge becomes the ultimate power. We specialise in delivering impactful training programmes that empower you to safeguard yourself, your colleagues, and your community.
Our tailored training sessions span across a range of crucial areas:
Conflict Management: Acquire the ability to identify, defuse, and respond to potentially volatile situations with assurance.
Managing Abusive Phone Calls: Equip yourself or your team with the strategies to adeptly handle and de-escalate abusive phone calls.
Lone Worker Personal Safety: Arm yourself with the tools and mindset necessary to ensure your safety when working independently.
Safeguarding Vulnerable Adults and Children: Master the skills and protocols essential for safeguarding the most vulnerable members of our society.
County Lines, Guns, Knives, and Drugs Safeguarding: Develop an understanding of the threats that endanger our communities and discover effective methods to combat them.
Radicalisation and Extremism Safeguarding: Gain valuable insights into the identification and management of radicalisation, contributing to a safer society for all.
Anti-Social Behaviour: Access strategies for addressing and mitigating anti-social behaviour, thereby fostering safer neighbourhoods and workplaces.
Dangerous Dog Training: Learn the techniques to handle and manage potentially hazardous dogs, ensuring the safety of yourself and others.
Professional Boundaries: Gain a comprehensive understanding and establish clear professional boundaries to maintain a secure and respectful work environment.
Your Safety, Our Priority
Your safety remains our utmost priority. Whether you’re a professional looking to bolster your personal security or an organisation committed to protecting your employees and stakeholders, Safety Solutions is your trusted partner in safety and security education.
Browse our website to explore our comprehensive training programmes and resources that will aid you in making informed decisions. Don’t leave your safety to chance; join those who’ve chosen preparedness.
Understand the range of “difficult” behaviours displayed by others and recognise their own triggers and reactions to each. Have learned techniques to rationalise behaviours in themselves and others and to clarify end goals.
Feedback & Difficult Conversations Course Is Offered By Phenomenal Development
This course will identify methods of dealing with different people and situations involving clients, colleagues and the general public
our team will work with you to understand your specific and unique training requirements.
The course brings many benefits to the individual that are applicable across both work and personal situations. The ability to have difficult conversations in a constructive manner is an important interpersonal skill that most find very challenging.
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