Give staff the confidence to communicate more effectively and convincingly, dealing with challenging situations more confidently. Our communication experts will explore the concept of personal impact,
DurationOverview
Give staff the confidence to communicate more effectively and convincingly, dealing with challenging situations more confidently. Our communication experts will explore the concept of personal impact, how communication styles affect all interactions and what can be done to adjust it. This course includes:
Communication styles and how to work with them
How communication problems arise
The 4 psychological fears
Feeling empowered – rights vs responsibilities
The 3-step assertiveness technique
Asking great questions and listening actively
Stages of conflict
Handling conflict situations
Sterling Training delivers amazing management, sales, soft skills and trainer training to ambitious local and global organisations. Our techniques are constantly evolving, but remain rooted in one key principle: learner-centred training with practical, real-world application.
I recently attended a course on How to have Difficult Conversations run by Bev. This was a well presented course, facilitated at a good pace, in which all the participants were eager to share their own experiences of challenging conversations they have had both in and out of work.
When working with people, it is common that personality and attitude clashes might arise. Managing these conflicts while aiming to achieve personal and work objectives is incredibly challenging and when not managed properly,
An understanding of conflict and they ways in which people respond to it
This one day workshop will help you to understand the human processes that lead to conflict situations and difficult conversations with staff and colleagues in the workplace. Such situations are invariably stressful. This day looks at how to devise new strategies to manage such conflict in the futu...
Our training methodology integrates personal growth, team building, and peer support training to create an all-encompassing and engaging learning experience.
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