Conflict Management

Overview

Give staff the confidence to communicate more effectively and convincingly, dealing with challenging situations more confidently. Our communication experts will explore the concept of personal impact, how communication styles affect all interactions and what can be done to adjust it. This course includes:

• Communication styles and how to work with them

• How communication problems arise

• The 4 psychological fears

• Feeling empowered – rights vs responsibilities

• The 3-step assertiveness technique

• Asking great questions and listening actively

• Stages of conflict

• Handling conflict situations