Give staff the confidence to communicate more effectively and convincingly, dealing with challenging situations more confidently. Our communication experts will explore the concept of personal impact,
DurationOverview
Give staff the confidence to communicate more effectively and convincingly, dealing with challenging situations more confidently. Our communication experts will explore the concept of personal impact, how communication styles affect all interactions and what can be done to adjust it. This course includes:
Communication styles and how to work with them
How communication problems arise
The 4 psychological fears
Feeling empowered – rights vs responsibilities
The 3-step assertiveness technique
Asking great questions and listening actively
Stages of conflict
Handling conflict situations
Sterling Training delivers amazing management, sales, soft skills and trainer training to ambitious local and global organisations. Our techniques are constantly evolving, but remain rooted in one key principle: learner-centred training with practical, real-world application.
“Conflict Management and Organisational Change” This training is intended to help individuals and groups recognise and work through their differences to achieve peace. The workplace is where this advice is most applicable, although the concepts apply wherever.
This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.
The Level 3 Delivering Conflict Management Security Training Course in Luton offered by Amzia Training is an accredited qualification designed to meet the requirements of trainers who aim to provide scenario-based conflict management training.
Conflict in the workplace is the major cause of people leaving companies. This course gives the tools to end conflicts and promote healthy relationships. The course also addresses the most common types of difficult people and the appropriate methods for handling their behaviour.
Managing conflict takes resilience. It requires the ability to evaluate complex information, make evidence-based judgements and act professionally within the bounds of organisational and legal frameworks.
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