Give staff the confidence to communicate more effectively and convincingly, dealing with challenging situations more confidently. Our communication experts will explore the concept of personal impact,
DurationOverview
Give staff the confidence to communicate more effectively and convincingly, dealing with challenging situations more confidently. Our communication experts will explore the concept of personal impact, how communication styles affect all interactions and what can be done to adjust it. This course includes:
Communication styles and how to work with them
How communication problems arise
The 4 psychological fears
Feeling empowered – rights vs responsibilities
The 3-step assertiveness technique
Asking great questions and listening actively
Stages of conflict
Handling conflict situations
Sterling Training delivers amazing management, sales, soft skills and trainer training to ambitious local and global organisations. Our techniques are constantly evolving, but remain rooted in one key principle: learner-centred training with practical, real-world application.
Developing a training programme to meet your specific requirements
This session is designed to provide an overview of what conflict management involves and why it is important to deal with it effectively.
To enable people to recognise different aspects of conflict that they may encounter and to be able to understand and be aware of the different methods of resolving conflict.
The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year.
This training course will enable you to be more effective, positive and competent in the workplace, by learning to be firm but fair with your colleagues. It will enable you to realise the benefits of assertive behaviour. You will learn to say no effectively.
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