Give staff the confidence to communicate more effectively and convincingly, dealing with challenging situations more confidently. Our communication experts will explore the concept of personal impact,
DurationOverview
Give staff the confidence to communicate more effectively and convincingly, dealing with challenging situations more confidently. Our communication experts will explore the concept of personal impact, how communication styles affect all interactions and what can be done to adjust it. This course includes:
Communication styles and how to work with them
How communication problems arise
The 4 psychological fears
Feeling empowered – rights vs responsibilities
The 3-step assertiveness technique
Asking great questions and listening actively
Stages of conflict
Handling conflict situations
Sterling Training delivers amazing management, sales, soft skills and trainer training to ambitious local and global organisations. Our techniques are constantly evolving, but remain rooted in one key principle: learner-centred training with practical, real-world application.
This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.
I provide the chance for clients to receive very personal one to one support and care.
This course is for anyone who wants to develop their knowledge and skills to manage conflict properly, helping you gain a better understanding of how conflict can arise and the skills needed to overcome these challenges within the working environment.
This course is designed for members of staff to enable them to recognise and prevent conflicts that may occur in their workplace.
This training course is aimed at anyone who has not received any formal tuition on how to handle difficult people and scenarios or those in need of a refresher on how to diffuse and manage potential conflict through effective conflict management.
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