This course is designed for professionals and managers who would like to learn how to identify and manage conflict situations in the workplace, and to improve relationships across the business.
DurationWho Is This Course For?
This course is designed for professionals and managers who would like to learn how to identify and manage conflict situations in the workplace, and to improve relationships across the business.
This course develops your understanding of what triggers anger patterns, the circumstances where conflict occurs, as well as the effective management of conflict within yourself and between individuals.
Benefits
This course will benefit both you and your organisation by strengthening your ability to manage and better control workplace relationships. In this Conflict Management course you will learn to recognise different signs and stages of conflict, identify the key components present in angry confrontations and learn strategies to prevent the situation from escalating. You will also learn how to maintain your composure when responding to conflict.
Course Syllabus
Increase Your Awareness Of Conflict
• Why is conflict management becoming more prevalent?
• Identifying common sources and levels of conflict
• Looking at how adapting to behaviour can address conflict
Conflict And Triggers
• How to control your own emotions
• How to analyse the conflict and prepare to handle it
• Listing potential situations and how you can handle them
• Learning to emphasise what you agree on
Handling Conflict With Effective Communication
• Interpersonal skills essential for resolving conflict
• Avoiding a frame of reference
• Listening skills and asking focused questions
• Body language and its impact
Practical Tools For Managing Conflict
• Applying key approaches for conflict
• Achieving conflict resolution with a positive strategy
• Embodying a win/win strategy
Diffusing Conflict Before Escalation
• Handling and controlling aggressive behaviour
• Dealing with negative people
• Instant conflict handling remedies
• Gentle methods to highlight the consequences of escalation
Post Training Action Plan
• Develop an action plan to apply in your workplace
• Creating a plan for how you can avoid conflict with your team members
We seek to provide an unrivalled value and quality service, enabled by our unique business model. We are excited to announce that we have resumed face-to-face training both on our public schedule and onsite.
We're here to help - from Managing Teams Remotely, using Microsoft Excel for informed financial decisions, presentation skills for a winning sales pitch, to leadership & development programmes.
The professionalism and performance of our people is fundamental to us. Our company culture brings together individuals that cooperate through trust. Bureaucracy and micro-management are kept to a minimum. No photocopiers exist and only essential paper documents are retained.
Our working relationships are typified by their openness and the common goal to achieve the best performance in our industry, both personally and organisationally. The team enjoys a high level of decision making authority, allowing flexibility and creativity.
By working with individuals that have the passion and integrity to deliver, the management team is freed from policing and able to focus on continuous improvement. Feedback to drive quality development is continuously applied from a 100% client satisfaction sampling system.
This course aims to give you the knowledge and understanding to manage conflict in many forms, as well as learning how to best positively support individuals — an essential skill in anyone looking to move into a team leader or management position.
To provide health and social care training according to the locale and national standards to enhance skills of the staff to improve patient care and experience.
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