Conflict Management

by Tack TMI Training Claim Listing

This practical and engaging 1 day programme will provide you with everything you need to manage conflict effectively back in the workplace.

£599

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img Duration

1 Day

Course Details

Overview

This practical and engaging 1 day programme will provide you with everything you need to manage conflict effectively back in the workplace.

 Audience

Anyone involved in leading, managing or working in teams where the potential for conflict to arise is present. This may include: First-time Managers, Project Managers or Team Leaders.

 Key Outcomes

  • Learn how to handle workplace conflict effectively

  • Transform the destructive energy of conflict into productivity

  • Recognise ‘triggers’ to eliminate conflict early on

  • Develop a collaborative approach for managing workplace conflict

 You Will Leave This Course Able To:

  • Define conflict

  • Recognise the five styles of conflict resolution and how to best adapt your style and approach to a conflict situation

  • Understand your preferred style of conflict resolution

  • Apply the Stop, Pause, Go model to collaborative conflict resolution

  • Apply emotional management techniques to managing emotions during conflict

  • Explain assumptions and their effect on conflict

  • Use active-listening skills to improve the working environment

  • Apply assertive non-violent communication language techniques to express your needs and respect the needs of others

  • London Branch

    90 High Holborn, London

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