This practical and engaging 1 day programme will provide you with everything you need to manage conflict effectively back in the workplace.
Overview
This practical and engaging 1 day programme will provide you with everything you need to manage conflict effectively back in the workplace.
Audience
Anyone involved in leading, managing or working in teams where the potential for conflict to arise is present. This may include: First-time Managers, Project Managers or Team Leaders.
Key Outcomes
Learn how to handle workplace conflict effectively
Transform the destructive energy of conflict into productivity
Recognise ‘triggers’ to eliminate conflict early on
Develop a collaborative approach for managing workplace conflict
You Will Leave This Course Able To:
Define conflict
Recognise the five styles of conflict resolution and how to best adapt your style and approach to a conflict situation
Understand your preferred style of conflict resolution
Apply the Stop, Pause, Go model to collaborative conflict resolution
Apply emotional management techniques to managing emotions during conflict
Explain assumptions and their effect on conflict
Use active-listening skills to improve the working environment
Apply assertive non-violent communication language techniques to express your needs and respect the needs of others
Negotiation and Conflict Management Course Is Offered By Fareport Training
This course provides participants with the opportunity to identify how a crisis can impact an organization and what should be done to mitigate its effects.
The Highfield Level 2 Conflict Management qualification is the ideal course for any individual who requires conflict resolution training. The fully accredited course provides exceptional skills and confidence required to professionally manage angry or emotional customers in the work place.
We are also proud of our future options for learners and our employers. With 95 per cent of our students remaining in employed status following the apprenticeship we truly do carve out careers available to anyone.
Conflict Management “Deter Detect-Delay-Response” Skills.
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