This practical and engaging 1 day programme will provide you with everything you need to manage conflict effectively back in the workplace.
Overview
This practical and engaging 1 day programme will provide you with everything you need to manage conflict effectively back in the workplace.
Audience
Anyone involved in leading, managing or working in teams where the potential for conflict to arise is present. This may include: First-time Managers, Project Managers or Team Leaders.
Key Outcomes
Learn how to handle workplace conflict effectively
Transform the destructive energy of conflict into productivity
Recognise ‘triggers’ to eliminate conflict early on
Develop a collaborative approach for managing workplace conflict
You Will Leave This Course Able To:
Define conflict
Recognise the five styles of conflict resolution and how to best adapt your style and approach to a conflict situation
Understand your preferred style of conflict resolution
Apply the Stop, Pause, Go model to collaborative conflict resolution
Apply emotional management techniques to managing emotions during conflict
Explain assumptions and their effect on conflict
Use active-listening skills to improve the working environment
Apply assertive non-violent communication language techniques to express your needs and respect the needs of others
SPTTC works as a consultant, project manager, enabler, with partners in the UK,USA, PAK and beyond to identify, develop and deploy quality, innovative, proven materials for training, learning and assessment.
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