This practical and engaging 1 day programme will provide you with everything you need to manage conflict effectively back in the workplace.
Overview
This practical and engaging 1 day programme will provide you with everything you need to manage conflict effectively back in the workplace.
Audience
Anyone involved in leading, managing or working in teams where the potential for conflict to arise is present. This may include: First-time Managers, Project Managers or Team Leaders.
Key Outcomes
Learn how to handle workplace conflict effectively
Transform the destructive energy of conflict into productivity
Recognise ‘triggers’ to eliminate conflict early on
Develop a collaborative approach for managing workplace conflict
You Will Leave This Course Able To:
Define conflict
Recognise the five styles of conflict resolution and how to best adapt your style and approach to a conflict situation
Understand your preferred style of conflict resolution
Apply the Stop, Pause, Go model to collaborative conflict resolution
Apply emotional management techniques to managing emotions during conflict
Explain assumptions and their effect on conflict
Use active-listening skills to improve the working environment
Apply assertive non-violent communication language techniques to express your needs and respect the needs of others
Potential conflict means that some shy away or avoid dealing with problems related to behaviour or performance. However, failure to tackle these situations invariably means that the problem gets worse. Handled well, the conversations can not only resolve issues but also provide a springboard for im...
Maidstone Mediation Scheme is a registered charity and voluntary organisation which offers services to the community in a variety of contexts.
This training course will enable you to be more effective, positive and competent in the workplace, by learning to be firm but fair with your colleagues. It will enable you to realise the benefits of assertive behaviour. You will learn to say no effectively.
Every Manager will need to know how to manage difficult conversations, within the workplace. Our managing difficult conversations training will equip your team leaders and managers with the skills they require to handle a variety of difficult conversations with confidence.
Learn how to identify and manage conflict in the workplace using resolution strategies to minimise impact on this 1-day, 5-star rated course.
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