This practical and engaging 1 day programme will provide you with everything you need to manage conflict effectively back in the workplace.
Overview
This practical and engaging 1 day programme will provide you with everything you need to manage conflict effectively back in the workplace.
Audience
Anyone involved in leading, managing or working in teams where the potential for conflict to arise is present. This may include: First-time Managers, Project Managers or Team Leaders.
Key Outcomes
Learn how to handle workplace conflict effectively
Transform the destructive energy of conflict into productivity
Recognise ‘triggers’ to eliminate conflict early on
Develop a collaborative approach for managing workplace conflict
You Will Leave This Course Able To:
Define conflict
Recognise the five styles of conflict resolution and how to best adapt your style and approach to a conflict situation
Understand your preferred style of conflict resolution
Apply the Stop, Pause, Go model to collaborative conflict resolution
Apply emotional management techniques to managing emotions during conflict
Explain assumptions and their effect on conflict
Use active-listening skills to improve the working environment
Apply assertive non-violent communication language techniques to express your needs and respect the needs of others
The course focuses on the skills required to build good relationships, to minimise the risk of conflict and to deal with conflict when it arises in a constructive manner. The course delivers practical techniques to enable you to difficult and potentially confrontational situations confidently.
The Level 2 Award in Conflict Management (RQF) has been developed and is awarded by Highfield Awarding Qualifications and sits on the Regulated Qualifications Framework (RQF). The RQF is a qualification framework regulated by Ofqual and CCEA Regulation. It is also suitable for delivery in Wales and
Conflict is both natural and inevitable and in this course you will explore how to turn these experiences into something constructive.
Communicate assertively in a conflict situation, without harming the customer relationship
Dealing With Difficult People Course Is Offered By Creativedge Training & Development
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