This practical and engaging 1 day programme will provide you with everything you need to manage conflict effectively back in the workplace.
Overview
This practical and engaging 1 day programme will provide you with everything you need to manage conflict effectively back in the workplace.
Audience
Anyone involved in leading, managing or working in teams where the potential for conflict to arise is present. This may include: First-time Managers, Project Managers or Team Leaders.
Key Outcomes
Learn how to handle workplace conflict effectively
Transform the destructive energy of conflict into productivity
Recognise ‘triggers’ to eliminate conflict early on
Develop a collaborative approach for managing workplace conflict
You Will Leave This Course Able To:
Define conflict
Recognise the five styles of conflict resolution and how to best adapt your style and approach to a conflict situation
Understand your preferred style of conflict resolution
Apply the Stop, Pause, Go model to collaborative conflict resolution
Apply emotional management techniques to managing emotions during conflict
Explain assumptions and their effect on conflict
Use active-listening skills to improve the working environment
Apply assertive non-violent communication language techniques to express your needs and respect the needs of others
The one-day conflict management training course will introduce the team to practical conflict resolution techniques which can be practiced during the session and used within the team for real
Identify how and why conflict occurs by exploring your own values and motivation
Not all conflict is necessarily negative, but even a minor disagreement between people can fester and escalate if it is not addressed and resolved at the earliest opportunity. Research by the Chartered Institute of Personnel and Development (CIPD) has found that the single most common cause of work...
Conflict Resolution Course Is Offered By Emmaculate Care Services
This course covers identifying and resolving conflicts and aims to give you the knowledge and understanding to manage conflict in many forms, as well as learning how to best positively support individuals – an essential skill in anyone looking to move into a team leader or management position.
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