The qualification has been designed to provide conflict management skills to anyone working in a customer facing role, deals with service users or the public in general.
DurationConflict Management
Introduction
The qualification has been designed to provide conflict management skills to anyone working in a customer facing role, deals with service users or the public in general.
It is applicable to a wide range of sectors, and can be taken by anyone requiring a better understanding of how to prevent conflict from arising, or would like to feel more confident in being able to deal with challenging situations.
Units / Modules
How communication can be used to solve problems and reduce the likelihood of conflict
The factors that influence human responses in conflict situations
How to assess and reduce risks in conflict situations
How to communicate effectively and de-escalate conflict in emotive situations
Good practice to follow after conflict situations
How Will You Be Assesed?
Multiple-choice examination
Entry Requirements
We recommend learners are a minimum of 16 years of age. Learners, whatever their age, are physically capable of completing the practical assessment. It is also advised that learners have a minimum of Level 1 in English.
The Yorkshire Centre for Training and Development, part of Luminate Education Group, specialises in bespoke training, compliance & professional development and funded training for organisations.
We offer training and development for a range of clients by working with individuals to give them the skills to enter meaningful employment, such as in our Restaurant Ready Programme. We also offer courses to enhance our client’s workforce in the form of upskilling. As part of this, we work with organisations to design, build and develop learning which enhances their performance.
Our flagship courses include: NEBOSH, IOSH and First Aid. We deliver these utilising our state-of-the-art trainers who provide outstanding teaching in our excellent learning venue, Engine Room.
Some jobs require us to cope with expected or unexpected verbal confrontation. Have you ever felt attacked with words, expressions, or emotions? What do you do when an individual or groups response seems designed to upset you, to throw you off balance, or make you lose your cool? This course is for
Managing Difficult and Demanding People and Situations Course Is Offered By Activity Group
To introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace.
If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with.
An understanding of conflict and they ways in which people respond to it
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