The qualification has been designed to provide conflict management skills to anyone working in a customer facing role, deals with service users or the public in general.
DurationConflict Management
Introduction
The qualification has been designed to provide conflict management skills to anyone working in a customer facing role, deals with service users or the public in general.
It is applicable to a wide range of sectors, and can be taken by anyone requiring a better understanding of how to prevent conflict from arising, or would like to feel more confident in being able to deal with challenging situations.
Units / Modules
How communication can be used to solve problems and reduce the likelihood of conflict
The factors that influence human responses in conflict situations
How to assess and reduce risks in conflict situations
How to communicate effectively and de-escalate conflict in emotive situations
Good practice to follow after conflict situations
How Will You Be Assesed?
Multiple-choice examination
Entry Requirements
We recommend learners are a minimum of 16 years of age. Learners, whatever their age, are physically capable of completing the practical assessment. It is also advised that learners have a minimum of Level 1 in English.
The Yorkshire Centre for Training and Development, part of Luminate Education Group, specialises in bespoke training, compliance & professional development and funded training for organisations.
We offer training and development for a range of clients by working with individuals to give them the skills to enter meaningful employment, such as in our Restaurant Ready Programme. We also offer courses to enhance our client’s workforce in the form of upskilling. As part of this, we work with organisations to design, build and develop learning which enhances their performance.
Our flagship courses include: NEBOSH, IOSH and First Aid. We deliver these utilising our state-of-the-art trainers who provide outstanding teaching in our excellent learning venue, Engine Room.
This one-day seminar is for people who wish to increase their effectiveness in dealing with conflict situations.
Conflict is both natural and inevitable and in this course you will explore how to turn these experiences into something constructive.
Inspiring and effective people managers and line managers are critical to the success of any organisation, as they are responsible for increasing productivity, ensuring targets are met and also for creating inclusive environments where employees feel engaged, respected and valued.
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