Conflict Management

by Think 360 Claim Listing

In this book, you will learn how to help others settle their differences and work constructively as individuals and groups with a common purpose.

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img Duration

1 Day

Course Details

 

Overview:

Whether it’s in the form of visible hostility or silent resentment, conflict in the workplace can take a devastating toll on productivity and morale. Managing interpersonal differences is essential to business and protects the emotional health of employees.

In this book, you will learn how to help others settle their differences and work constructively as individuals and groups with a common purpose.

 

Outline

Part 1: Foundation

  • Foundation: Build Commitment

  • Part Summary

 

Part 2: Explore

  • Self-Assessment

  • Nine Approaches to Managing Conflict and Disagreement

  • Part Summary

 

Part 3: Plan

  • Plan: Gain Support

  • Part Summary

 

Part 4: Implement

  • Implement: Act

  • Part Summary

 

Part 5: Follow Through

  • Follow Through: Stay Involved

  • Part Summary

 

  • Durban Branch

    16 Peter Mokaba Ridge, Durban
  • Cape Town Branch

    4th Floor Zutari West Building 1 Century City Drive, Cape Town
  • Johannesburg Branch

    Pineslopes Office Park (Block C) 0A Forest Road, Lone Hill, Johannesburg
  • Pietermaritzburg Branch

    Townbush Office Park 460 Townbush Road, Pietermaritzburg
  • Bloemfontein Branch

    6 Bermakor Park 52 Reid Street, Bloemfontein

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