The Highfield Level 2 Conflict Management qualification is the ideal course for any individual who requires conflict resolution training. The fully accredited course provides exceptional skills and confidence required to professionally manage angry or emotional customers in the work place.
DurationThe Highfield Level 2 Conflict Management qualification is the ideal course for any individual who requires conflict resolution training. The fully accredited course provides exceptional skills and confidence required to professionally manage angry or emotional customers in the work place.
An individual can find themselves in a conflict situation in a variety of roles, particularly those which involve them dealing with customers or the general public, therefore this qualification is not just geared towards those who work in a security setting. The course can be taken by people working in any number of sectors, including but not limited to, retail, hospitality and healthcare establishments.
The completion of the conflict resolution training course, resulting in a accredited qualification, will give learners the knowledge of how to reduce potential conflict through communication manage unrealistic expectations and identify the factors that influence human responses in conflict situations.
Conflict Management Course Content
The topics covered during this qualification include:
About Vistech Training | Specialists In Security Training
Vistech Training is part of the Vistech Services Group. In short, we have over a decade’s worth of experience providing security and facilities management services to sites across the UK. Originally operating locally around Teesside, Vistech Services now operates nationally.
Due to our success, we are now one of the most accredited service providers in the UK. As a result of our extensive hands-on experience Vistech Services now have a dedicated training centre. A team of trainers and tutors deliver industry-relevant security and safety courses from our reputable Middlesbrough training centre.
The Vistech team have instilled the company’s hard-working attitude in our training and as a result, we provide exceptional training programmes. For this reason, Our courses see learners walking away from our training centre with Highfield accredited qualifications which progress them in their career. The training courses we provide are industry-recognised qualifications.
We deliver SIA approved training courses which include; Level 2 Door Supervisor Course, Level 2 CCTV Operator Course, NASDU GP Level 2 Patrol Dog Course, Level 2 Security Officer Training Course, Level 3 Close Protection Operative Course. We also run Highfield Level 3 Emergency First Aid training, which will be a mandatory qualification when applying for an SIA licence from Spring 2021.
In addition to our security training courses, we also have a range of safety training courses. These include Fire Marshall Training, First Aid at Work and finally Emergency First Aid at Work Training. These courses can also be completed on-site to meet your individual companies needs.
About Vistech Training’s Values
Strive to set new industry standards in all aspects of our business
Identify and implement innovations that enhance our services
Create partnerships with our customers that are mutually beneficial
Support those who legislate and regulate our industry and embrace initiatives intended to improve our industry
At Vistech Services we do not make false promises, guaranteeing high quality, learner focused approach as standard. We strive to exceed service expectations; that is our commitment, that’s what we do.
This course enables staff at risk of workplace violence or aggression to raise their awareness of the potential management strategies. Providing the knowledge, skills & understanding of an approved Conflict Resolution Model.
The aim of the training is to provide delegates with a set of practical strategies and approaches to effectively manage difficult people and situations.
This one day workshop will help you to understand the human processes that lead to conflict situations and difficult conversations with staff and colleagues in the workplace. Such situations are invariably stressful. This day looks at how to devise new strategies to manage such conflict in the futu...
Learn how reducing conflict can help to improve employee engagement, retention and productivity at work.
This course is designed for members of staff to enable them to recognise and prevent conflicts that may occur in their workplace.
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