Conflict Management Course

 Conflict Management

The Confederation of British Industry estimates that the cost of workplace Conflict is around £33 Billion each year. It also estimates that up to 20% of Leaders’ time is spent dealing with Conflict.  There is also the intangible costs as reduction in staff commitment, loyalty, commitment, motivation, teamwork and morale.

This course starts by explaining what constitutes Conflict in the Workplace before moving on to look at some of the most common causes, and the effects this can have on the workforce. 

It covers the stages and build up to a workplace conflict and contains several extensive modules that outline Conflict Resolution techniques that can be applied at any stage of this build up. 

As well as the negative impacts of conflict, the course also explores how effective management of Conflict can result in positive outcomes in the workplace.

These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.

By The End Of This Conflict Management Course,
You Will Be Able To:

• Recognise the Causes and Stages of Conflict

• Use a powerful technique for Mapping Conflict in order to identify solutions

• Identify ways to develop flexible responses to both personal and professional Conflicts

• Learn how to apply techniques, models and strategies to manage your communication and behaviours in Conflict situations

• Explore how to achieve positive outcomes from handling Conflict situations effectively

1 Day Course

Conflict in the workplace, for many, is all too familiar. It can develop as teams are under increased business pressures. Despite this, most of us lack basic Conflict Management skills.

Rather than react to conflict on a purely emotional level, you can learn how to manage disputes and disagreements in a positive manner, or even (and more preferably) avoid them altogether.

This course will show you how to recognise the stages and causes of interpersonal conflict, learn skills to help you critically evaluate conflict situations and then choose the appropriate strategies and tools to manage and/or resolve them. You’ll develop greater awareness of your own emotional triggers and how to control them. In addition, you will learn how to deal with other’s behaviours in a professional, non-judgemental manner.

Course Content

Developing An Awareness Of Conflict

• Recognise the difference between disagreement and conflict

• Understand how and why conflict escalates

• Exploring barriers to conflict management and resolution

Ways Of Responding To Conflict

• Identifying your own feelings and actions in response to conflict

• Use Active Listening to demonstrate understanding

• The importance of Validation

• Distinguishing between listening for thoughts and listening for feelings

Mapping Conflict

• Mapping a conflict using a 5-step approach

• Exploring a given conflict from various “viewing points”

• Separating interests from positions in a specific conflict

• Selecting a conflict strategy appropriate to addressing a specific goal

• Implementing a chosen conflict strategy

Strategies For Managing Conflict

• Identifying your preferred strategies for responding to conflict

• Understanding the five conflict strategies

• Appropriate strategies to minimize/manage conflict

• Identifying and practicing assertiveness tools and strategies

• The danger of emotional statements and alternative ways to get the message across.

Who Should Attend This Conflict Management Course?

This 1 Day Conflict Resolution course is aimed at supervisors and managers that want to develop effective Conflict Resolution methods. The course can be a great starting point for people new to their Leadership role as well as more established managers that want to enhance their skills.

This acts as a great introduction to the subject and covers the key concepts and theories relating to Conflict Management.

This course is suitable for employers who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set.

Blended Learning

We deliver the 1 day Conflict Management Course as a “blended learning” programme which means that after the classroom course has been delivered, each delegate will be given access to an e-Learning Course which can be studied in their own time.

 The course takes around 1.5 to 2 hours to complete and delegates will have access to the materials for 12 months.

  Once the course has been successfully completed, the programme becomes CPD accredited and a CPD certificate will be available to download and print to demonstrate their commitment to Continuous Professional Development.  The course carries 2 CPD points.