A critical role for managers is the ability to manage conflicts between associates, with subordinates or peers.
DurationA critical role for managers is the ability to manage conflicts between associates, with subordinates or peers. Managers need to be able to listen empathetically, ask the right questions, evaluate the people involved, and determine the right level of intervention and the best approaches to resolve conflict. Conflict is a natural part of business and of life.
The natural give and take between people is a healthy way to create "constructive discontent" and discover new approaches to challenges. Problems arise in the ways that you deal with these conflicts.
Using the right approaches, you can deal with conflicts in effective ways that resolve the issues while maintaining positive relationships.
This starts with clearly understanding the issues and the personalities involved. In this module, you will explore win-win strategies to manage conflict in your organization. You will work with proven tools and methods that bring issues to the table, discuss them with objectivity, and find common ground.
2KO International was born in 1998 by a partnership between Barry Smith and Gary Williams. Barry was previously Managing Director of Training Connection in Johannesburg, now Torque-IT.
Barry had a partnership with another Gary (Gary Chalmers) who started Training connection from a garage and had grown it to the largest Microsoft technical training centre in the Southern hemisphere within three years.
2KO International joined forces with Inspecs in the UK. Inspecs owned a building in London and have subsequently moved to Farleigh where they bought Farleigh Castle, where 2KO based their UK operation.
2KO was appointed a Microsoft Partner in 1999, and has continued the close relationship with Microsoft ever since. 2KO expanded its training through the early 2000's into Cisco and other non-Microsoft programs too.
In 2007, 2KO International was granted ISETT SETA approval and subsequently has received MICT approval. This means companies in South Africa may claim back most of the course fees paid out on courses at our centres.
2KO delivers cutting-edge IT products in the consulting and business services space, as well as offering top-rated training for various IT vendors. Our internationally recognised courses can be offered either as hands-on full time classes, or as online learning.
2KO International was born in 1998 by a partnership between Barry Smith and Gary Williams. Barry was previously Managing Director of Training Connection in Johannesburg, now Torque-IT. Barry had a partnership with another Gary (Gary Chalmers) who started Training connection from a garage and had grown it to the largest Microsoft technical training centre in the Southern hemisphere within three years.
2KO International joined forces with Inspecs in the UK. Inspecs owned a building in London and have subsequently moved to Farleigh where they bought Farleigh Castle, where 2KO based their UK operation.
2KO was appointed a Microsoft Partner in 1999, and has continued the close relationship with Microsoft ever since. 2KO expanded its training through the early 2000's into Cisco and other non-Microsoft programs too.
In 2007, 2KO International was granted ISETT SETA approval and subsequently has received MICT approval. This means companies in South Africa may claim back most of the course fees paid out on courses at our centres. 2KO delivers cutting-edge IT products in the consulting and business services space, as well as offering top-rated training for various IT vendors.
Our internationally recognised courses can be offered either as hands-on full time classes, or as online learning.
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